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Can we please add the option to add more questions to our automated CSS email that is sent out. This would allow for us to get even more information on the customer to ensure proper and holistic feedback. ... Mostrar más

We would like to collect NPS feedback directly in our Android App. For that we would need a way via API to push the collected feedbacks into the Hubspot feedback list. ... Mostrar más

We have the need to ask NPS-type of questionnaires on multiple different occasions both for our product and for our service offering.   Could you make it possible to create multiple Customer Loyalty questionnaires so we could have an NPS survey going after our events, recurringly for our product users, different versions for people speaking different languages, etc? ... Mostrar más

(posted on behalf of a customer) There is not currenly a way to determine the page(s) where the customer feedback was submitted. "We really need to determine these pages so we can make page improvements from there (especially for those customers with negative feedback)."  ... Mostrar más

We should be able to make the follow-up feedback question after the NPS rating in the survey required.  ... Mostrar más

Currently, it is only possible to base customer loyalty and experience surveys off of default Contact, Company, Deal and Ticket properties.   It is not possible at this point in time to trigger surveys through list membership criteria.   This will make this tool 10x more powerful. ... Mostrar más

We manage multiple companies within Hubspot and just signed up for Service Hub and were excited for the possibility of completely servicing our companies within a unified Hubspot system. However, we noticed big limitations when it comes to servicing multiple brands, companies, and websites through the Customer Feedback tool.  Currently, there is no option to customize the sending address or footer information for individual surveys. Customer Feedback Surveys will send from the default email set in Email Configuration Settings. Additionally, the information in the footer defaults to "This is a service from defaultwebsite.com. Delivered by Hubspot.", and the address below defaults to Hubspot's. There is also no option to remove the (non-required) link to managing list preferences, which reveals our various companies and their various lists to our customers.   These limitations in the Feedback Tool make it unusable for our company. We switched over from ZenDesk, which offers the ability to gain multibrand insights through their customer feedback. I know Service Hub is only a few months into development, but this is an urgent need for us and, I'm sure, many other companies looking to utilize the Service Hub,.   Our idea — enable the Feedback Tool to support mutiple brands, companies, and websites by allowing: The sending address to be customized on a survey-by-survey basis. The to footer to be modified, including the option to: modify or remove the text at the bottom of the survey indiciating the default web address. modify the footer address. remove the "email preferences" link. ... Mostrar más

It is currently not able to create more than one survey for each type of survey (customer loyalty survey, customer support, customer experience).   It would be great if it's able to create more than one survey for each type of survey so that users can create multiple surveys in multiple languages.  ... Mostrar más