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AnniePP · ‎jul 11, 2019

Very often customers miss NPS email (vacation or busy or anything). When I can send any other email repeatedly, I can only send NPS once and then set it to recurring. I want to be able to send a reminder within a few days to people who missed the original NPS survey!

SMS1 · ‎jun 18, 2019

Please create the ability in the Chat tool to add a post-chat survey where I can configure the questions. There should be a mix of options for the question field type to set up the survey i.e. Dropdown, Stars, text box, etc. Something like this (very basic example). This is much more powerful and will have significantly higher response rates than getting feedback after the ticket is closed by sending the survey via email. Also included in this feature should be that if there was a contact associated with the chat, the survey results should be saved in their account, and in the reporting area of hubspot, I should be able to get reports based on these survey results.

mbartolucci · ‎jun 17, 2019

Can we please add the option to add more questions to our automated CSS email that is sent out. This would allow for us to get even more information on the customer to ensure proper and holistic feedback.

basil · ‎jun 5, 2019

We would like to collect NPS feedback directly in our Android App. For that we would need a way via API to push the collected feedbacks into the Hubspot feedback list.

miikkaj · ‎may 13, 2019

We have the need to ask NPS-type of questionnaires on multiple different occasions both for our product and for our service offering. Could you make it possible to create multiple Customer Loyalty questionnaires so we could have an NPS survey going after our events, recurringly for our product users, different versions for people speaking different languages, etc?

mcraciun · ‎abr 29, 2019

(posted on behalf of a customer) There is not currenly a way to determine the page(s) where the customer feedback was submitted. "We really need to determine these pages so we can make page improvements from there (especially for those customers with negative feedback)."

Eleven11 · ‎dic 31, 2018

We should be able to make the follow-up feedback question after the NPS rating in the survey required.

sumaira · ‎sep 16, 2018

We currently do not have the feature to customize the surveys e.g. adding client name in the greetings or creating paragraphs in the introduction section

mattgeller · ‎sep 12, 2018

Currently, it is only possible to base customer loyalty and experience surveys off of default Contact, Company, Deal and Ticket properties. It is not possible at this point in time to trigger surveys through list membership criteria. This will make this tool 10x more powerful.

staceykatlain · ‎ago 23, 2018

We manage multiple companies within Hubspot and just signed up for Service Hub and were excited for the possibility of completely servicing our companies within a unified Hubspot system. However, we noticed big limitations when it comes to servicing multiple brands, companies, and websites through the Customer Feedback tool. Currently, there is no option to customize the sending address or footer information for individual surveys. Customer Feedback Surveys will send from the default email set in Email Configuration Settings. Additionally, the information in the footer defaults to "This is a service from defaultwebsite.com. Delivered by Hubspot.", and the address below defaults to Hubspot's. There is also no option to remove the (non-required) link to managing list preferences, which reveals our various companies and their various lists to our customers. These limitations in the Feedback Tool make it unusable for our company. We switched over from ZenDesk, which offers the ability to gain multibrand insights through their customer feedback. I know Service Hub is only a few months into development, but this is an urgent need for us and, I'm sure, many other companies looking to utilize the Service Hub,. Our idea — enable the Feedback Tool to support mutiple brands, companies, and websites by allowing: The sending address to be customized on a survey-by-survey basis. The to footer to be modified, including the option to: modify or remove the text at the bottom of the survey indiciating the default web address. modify the footer address. remove the "email preferences" link.

Las grandes mentes piensan igual

NPS reminders

Post Chat Survey

Asking Multiple Questions in a Customer Satisfaction Survey

API for Feedback and NPS

Option to create multiple Customer Loyalty / NPS questionnaires

Determine what page a contact submitted the customer satisfaction survey

Require NPS feedback question

Custom Fields for Customer Experience Survey

Trigger customer surveys through list membership criteria

Feedback Tool | Support Multiple Brands, Companies & Websites

Entregado Recientemente

Recientemente en Beta