Great minds think alike

Hello,  As far as I know, there is no way to show the CSAT survey scores as a report in a dashboard, only nps.   This is a must for us, since we send a monthly service report to our managers and this score gets excluded, which is extremely important for us (Even more than NPS).   Please consider it for a future update. ...read more

Right now a survey can only be either email OR website. We would want this to be multi-channel at the same time (and as soon as you filled in the 3 months survey wave in one channel, the other channels realise that and stop asking for the survey):   Email Website Mobile app API Chatbots (writing to customer loyalty in the feedback tool, not new properties) Since we often don't have an email from our end user (because they buy from distributors), we don't get enough customer feedback. Having an API or a widget we can embedd in mobile would increase the response rate because all our users use an Android app (without login). But I think also for many other businesses, a smart multi-channel feedback would increase the feedback rates dramatically and improve their business. ...read more

It would be helpful if we could send a follow up email or reminder to non responder contacts.    At present, there are limitations around how contacts can be enrolled and communicated with, whereas if you were able to manually or better yet pre-set a follow up email to non responders this would minimise the need to come up with hacks which also makes the original feedback email null & void creating a poor customer experience.    Thanks  Andy  ...read more

Very often customers miss NPS email (vacation or busy or anything). When I can send any other email repeatedly, I can only send NPS once and then set it to recurring. I want to be able to send a reminder within a few days to people who missed the original NPS survey! ...read more

Please create the ability in the Chat tool to add a post-chat survey where I can configure the questions. There should be a mix of options for the question field type to set up the survey i.e. Dropdown, Stars, text box, etc.    Something like this (very basic example).   This is much more powerful and will have significantly higher response rates than getting feedback after the ticket is closed by sending the survey via email. Also included in this feature should be that if there was a contact associated with the chat, the survey results should be saved in their account, and in the reporting area of hubspot, I should be able to get reports based on these survey results.  ...read more

Can we please add the option to add more questions to our automated CSS email that is sent out. This would allow for us to get even more information on the customer to ensure proper and holistic feedback. ...read more

We would like to collect NPS feedback directly in our Android App. For that we would need a way via API to push the collected feedbacks into the Hubspot feedback list. ...read more

We have the need to ask NPS-type of questionnaires on multiple different occasions both for our product and for our service offering.   Could you make it possible to create multiple Customer Loyalty questionnaires so we could have an NPS survey going after our events, recurringly for our product users, different versions for people speaking different languages, etc? ...read more

(posted on behalf of a customer) There is not currenly a way to determine the page(s) where the customer feedback was submitted. "We really need to determine these pages so we can make page improvements from there (especially for those customers with negative feedback)."  ...read more