Great minds think alike

We use the Zoom integration for our calls with clients. I would like to have the ability to create a feedback survey that is automatically sent to the client after finishing a Zoom call. This could be used for the sales team, support team, marketing team, and customer success team. The goal is to evalutate the effectiveness and customer satisfaction after a call.  ...read more

I would love to see a feature where the customer can leave a very simple and low-threshold feedback in an email communication without clicking on an extra link. Preferably in the form of buttons (e.g. smileys), which are integrated directly in the mail in the binder. This way, the customer can leave the client an overall impression of whether he was satisfied with the customer service at that point in time - preferably with three or five levels or freely configurable.    The current solution that Hubspot offers (customer loyalty surveys), of course, absolutely has a "raison d'être", but is not optimal for this particular use case. It is not about a detailed evaluation of the overall process, but rather an evaluation of whether the customer was satisfied with the initial contact / dispatching. I believe that many customers would rather go this way than click on a link and fill out a survey in this stressful and fast-paced time. 🙂 ...read more

Hi,   I would like to see an option to send the submitter of a survey a pdf with the filled survey.    E.g. I am filling out a survey. When I press "Send" a couple of seconds later I get an email with a pdf with all my answers.     ...read more

For the purpose of evaluating our customer service agents, I would like to be able to filter the satisfaction survey responses by agent directly from the Feedback tool. ...read more

We have a bunch of different surveys which need to be reported on monthly and I have almost used up our Enterprise allowance of custom reports recreating charts to go on dashboards, which can be sent out monthly. I probably wouldn't need all those charts/dashboards if I could just set up a scheduled send of the existing charts on the "Analyze" tab of each survey - eg 1st of the month send an export for all of the previous month's data. A workaround would be if that tab would export/print clear;y, but it doesn't quite work right now.  ...read more

En las encuestas/formularios de Google Forms, cuando tienes preguntas de opción múltiple, puedes agregar las opciones y al final, te da la opción de poner "Otra". Pero al seleccionar esta parte, te deja un campo vacío para que puedas escribir cualquier dato adicional que no hayas puesto en las otras opciones, por así decirlo, es una opción abierta dentro de la función "opción múltiple".   A través del chat de soporte, me comentaro que las encuestas de HubSpot NO tienen esta opción y para mi vaciado de datos (mis informes) sería muy útil que la implementaran. ...read more

As part of the roll out of custom objects, we really need the ability to associate a survey with a custom object. We track Services Provided as a custom object in HubSpot, and it would be soo helpful to be able to associate the feedback with the Service Provided. Just associating the survey with the contact is not very helpful for reporting purposes ...read more

Hello,  we would like to be able to edit the submit button text for custom surveys in HubSpot.  ...read more

The survey email template is really limited. It would be helpful to be able to build a custom email and then assign it to a survey. ...read more