Great minds think alike

We often use the in-product surveys Hubspot provides to assess customer satisfaction with new features. We then have automated workflows that send responses and comments to slack channels.   Every time we clone a survey to be able to use it for a new feature, we have to build all the workflows again, which is really annoying.   It would be good to be able to clone a survey along with all the associated workflows (they are built into the automation part of the survey, not set up separately) so that these slack workflows don't have to be recreated each time ...read more

We have been using NPS surveys actively or other kind of survey forms. We thought that Copilot could be useful to look into and summarize insights for what might be the potential challenges/issues that our users might be facing and so they rated us in low rating on any of those surveys.  Now, I would need to copy the email of each contact and check with Copilot individually and manually putting them into notes. It would be great that copilot could be useful for summarize data insights since there are communication channels like chatbot/emails/facebook messenger and even whatsapp within hubspot crm.  ...read more

It's great that HubSpot has finally added the feature of branching to surveys, but not being able to mandate the dependent questions to be answered kind of defeats the purpose. Would love to be able to pick and choose which dependent questions need to be answered. ...read more

It would be helpful to have the option to select which response options trigger a follow-up question in CSAT surveys. Sometimes, it doesn’t make sense for a customer to receive a follow-up if they select "satisfied." It would be great if we have more flexibility here.     ...read more

Hi folks   I believe that within HubSpot, Surveys users are able to add in comments per each response to add in additional context, etc., over here: https://tinyurl.com/2c5c29qz   I know that we can export Survey responses, but it would be helpful if we could include comments as well in that export for inclusion within any external analysis.     Kind regards ...read more

At the moment it is not possible to respond to surveys from a specific email account, if it is only connected to the HelpDesk. It is only available for email acounts connected to the Inbox. Since we use the Help Desk Feature, it would be great to choose email accounts, that are connected to this. ...read more

We are facing decreasing response rates in our customer surveys and are suspecting spam filters. We think, that the sender-address of the email is relevant for this and therefore would like the email to be sent with the sender-address of one of our responsible sales persons. To be more precise, when configuring the Email for the survey, we would like to have personalization tokens in the field "sender address".   ...read more

We would like a possibility to create a custom survey with having the first question (overall satisfaction) directly in the email. Similar to Amazon Feedback Emails, which contain a 5-star rating and then leading to a survey page. There are two reasons why we would like this: 1. This would give our customers the possibility to decide either to give us a very fast 1-click feedback, or to fill out our complete survey. We would expect a much higher response rate with that. 2. We think that clicking on a link in an email is seen more and more critical by our customers. Our response rates are going down and customers tell me that they have warning messages like "don´t click any links in emails" in their email-clients. When the link looks like a smiley or a star, this would possibly not scare off so much.   ...read more

Da wir mit unseren Kund:innen per Du kommunizieren, wünsche wir die NPS-Frage per Du stellen zu können. Wunsch: Wie wahrscheinlich ist es, dass du Freunden oder Kollegen [Company] weiterempfehlen würdest? ...read more