Great minds think alike

Please create the ability in the Chat tool to add a post-chat survey where I can configure the questions. There should be a mix of options for the question field type to set up the survey i.e. Dropdown, Stars, text box, etc.    Something like this (very basic example).   This is much more powerful and will have significantly higher response rates than getting feedback after the ticket is closed by sending the survey via email. Also included in this feature should be that if there was a contact associated with the chat, the survey results should be saved in their account, and in the reporting area of hubspot, I should be able to get reports based on these survey results.  ...read more

Present visitors who mark a Knowledge Base article as unhelpful with a form to submit specific feedback as to why the article was not helpful. This would allow us to actually address the issues that visitors are experiencing.   Idealy with the feedback form would allow for the option for both multiselect choices of common issues and open text fields for more specific feedback.   Would be great to be able to see this feedback data from the Knowledge Base Insights dashboard. ...read more

it would be great to be able to add logic to survey questions in Hubspot.   Creating a custom survey is great but we should be able to include conditional fields  ...read more

I have a couple of NPS surveys set up in Hubspot and I am asked to provide analysis across the different NPS surveys to different teams.    I am able to set up a Report which combines the NPS feedbacks received with filtering for certain Company or Contact property. What I would like to have is to have a visualization that calculates the NPS over time for the data that I filtered. This doesn't seem to be possible currently. This feature seems to exist already in the Customer feedback Analysis tab but I cannot add those graphs to any Dashboards for reporting purposes. ...read more

I can set multiples NPS and CSAT surveys and send them to different type of customers in different languages. I need to do it with CES surveys ASAP. Pleeeeeeease! ...read more

Feedback surveys only allow two ways to customize the design in the Theme section: Replace featured image (no resizing possible) Change color of header bar Result is Feedback Surveys do not align with brand standards and do not send an obvious signal to customers that they are legitimately from us.    Would like ability to create/change Feedback Survey Theme (templates) to align with our brand standards.   Full functionality would include this in Design Manager, similar to Pages, Emails, Posts, etc. At a minimum, would expect to see options to change the Featured Image size and layout, enabling designs similar to those featured in HubSpot's article on well-designed surveys.     ...read more

Custom surveys should have th ability to display different questions based on the customer's responses.   Ex. "Did you use the bonus feature we included in the product?   if yes> give us yout thoughts on how it worked if no> tell us what other features would be beneficial to your experience   The current workaround is to use the Forms module, but that is time-consuming and more complicated that it could be if it was just a feature in the forms module. Plus, within forms I would have to create a bunch of new properties to record responses in.  ...read more

Can we please add the option to add more questions to our automated CSS email that is sent out. This would allow for us to get even more information on the customer to ensure proper and holistic feedback. ...read more

Very often customers miss NPS email (vacation or busy or anything). When I can send any other email repeatedly, I can only send NPS once and then set it to recurring. I want to be able to send a reminder within a few days to people who missed the original NPS survey! ...read more