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I would love to see a feature where the customer can leave a very simple and low-threshold feedback in an email communication without clicking on an extra link. Preferably in the form of buttons (e.g. smileys), which are integrated directly in the mail in the binder. This way, the customer can leave the client an overall impression of whether he was satisfied with the customer service at that point in time - preferably with three or five levels or freely configurable.    The current solution that Hubspot offers (customer loyalty surveys), of course, absolutely has a "raison d'être", but is not optimal for this particular use case. It is not about a detailed evaluation of the overall process, but rather an evaluation of whether the customer was satisfied with the initial contact / dispatching. I believe that many customers would rather go this way than click on a link and fill out a survey in this stressful and fast-paced time. 🙂 ... Afficher plus

That would be super useful to prepopulate some values that we don't want the user to populate manually or to create associations (i.e. a ticket ID pass through a URL parameter) ... Afficher plus

We sent out a feedback survey before summer and now wanted to send a reminder email to those who did not reply because it might have been ignored since people were on holidays. The reminder mail in the survey was already acivated and there was no obvious way to extract the contact that I would like to send the reminder email to (those who received it already but did not complete the survey). So I had to go through a lengthy process with a luckily super nice and helpful member of the customer support team and we managed to create a contact list. However, it was rather complicated and I think it would be great to create a tool that makes it easy either to send a second reminder email to those who did not complete the survey or to at least extract the contacts. ... Afficher plus

Our customer would like to create a survey for their own customers. The survey would work like this: - Customer returns the rented lifting device to the office - Customer then can submit a small feedback on the office computer/tablet which he/she could give anonymously or as identified   But at the moment you are really not able to use HubSpot Feedback Surveys as Anonymous, atleast not in this use. I tried to work around this by creating two different Surveys and open them in incognito mode. It works as long as all Surveys are anonymous but once someone is identified all the previous feedbacks are connected to that email.   Has anyone figured another way to work around this problem? The possibility to create Anonymous Custom Feedback Surveys would be a great new feature for HubSpot and it is quite common in all other Feedback tools. ... Afficher plus

This feature is for the company to survey customers based on a criteria of questions specific to their selection. Being able to use a similar 'progressive field' logic to the forms in a survey will allow for our customers to only answer questions relevent to their answers. For example, if there are 5 short questions in the survey, and the customers answer to question one is 'no', the customer will only be required to answer the 5th & final question as questions 2-4 are not applicable to them. i/e. 1 - Do you forsee travelling in the next year, yes/no. if no, proceed to q. 5, if yes, proceed to q.2 and so on. ... Afficher plus

Currently, HubSpot users can see in a record's property history if/when the record has entered a customer loyalty survey workflow. However, users are not allowed to view the workflow or its enrollment history, as they are with user-made workflows or sequences. This hinders any sort of user-side survey workflow troubleshooting.   I recommend allowing users to at least view these workflows to enable them to troubleshoot survey enrollment issues.   ... Afficher plus

When adding a delay to a feedback survey send, the intended recipient must continue to meet the send criteria until the delay period is over. However, the current explanatory text on the Recipients tab regarding delays seems to imply that the intended recipient will always receive the survey after meeting the required criteria, and does not make clear that the requirement that they must continue to meet those criteria for the entire delay period.    I recommend editing this text to make this requirement clear, as some recipients may otherwise go unsurveyed.   ... Afficher plus

Right now, the only Contact Property that you can use in a Custom Survey is Email Address, but we want to capture/re-confirm other data, like First & Last Name, Company, etc. To do this, we have to create separate Feedback Properties, which feels sort of redundant. ... Afficher plus

Hey team,   It would be great if we could assign surveys to business units. This would give us more options to customise what assets we see for each business unit. ... Afficher plus