Great minds think alike

So just an idea, we have a very simple survey form that we send out how to our customers and users to see how our platform is like. However, we would like to know what company they below to without asking them which company they below to.   Is it possible for the default export to also have the company name on the Feedback Submission Response page? ...read more

When creating custom feedback surveys, the idea is to create your own question other than the generic NPS questions. I'd like the custom survey to look like a NPS, but have my own questions as they are needed to be different at different stages of the sales process. The way to do this is to select "radio" which goes from 1-10. The responses to this, however, can't be recorded in custom report as an average value as it is not a "number" property. When creating a custom report from a custom feedbaclk survey, it will be nice to be able to report it from a "radio" property and not only as a number property.   ...read more

As a Customer Success Manager, I want to send my NPS campaign to every client, who just signed a contract (wether it's his first contract or 2nd / 3rd...). In Hubspot, I select the personnalized trigger. Problem: Today, re-enrollment of a contact is not possible when a new transaction (a new contract) occures. Solution : enable re-enrollment of a contact, when using a personalized trigger, if a new transaction is created     ...read more

We are trying to gather data by finding out who is attending a three day summit. To do so, we would like to embed a one question survey in an email to find out whether people are: a) attending in person, b) attending remotely, c) not attending, or d) not sure yet.    We believe that we would best receive responses if this short survey could be in the body of the email, instead of recipients having to click a button to provide the feedback. With the link, people are more likely to ignore or forget about the survey.    Can we please make this a thing? I think many companies would benefit from this feature. ...read more

  When using a custom survey and adding more than one step, HubSpot should submit the data answered in each step, so if the user abandons the survey in the middle, the data will still be collected. ...read more

Option to apply custom CSS to a feedback survey.  ...read more

Today we use the standard report Hubspot provide where you can see NPS score over time, in a diagram. But we are present in several countries, and would like to be able to follow the curve over time for each country. Since we do know our scoring is different in the regions, and it's easier for us to see the progress if we could split it by country. This will be valuable for all our departments, to see that the efforts we do pay off or not. Since it's a company effort to increase the NPS score at our customers.       Thanks! Jenny ...read more

It would be nice to have the ability to send a survey within a workflow. For example, create an if/then branch on if a contact attended a webinar. If yes, then it sends a survey asking for feedback, if not, then no survey is sent. Surveys should have the same functionality within workflows that emails do. We have workflows set up for promoting webinars, and it would be so nice to just add a few branches to the workflow following the webinar to see how it went by sending a survey. ...read more

Hello,    besides NPS via Email we do after sales calls and ask the customer about the NPS if he did not use the NPS via Email.    Goal? An option to add the nps score manually to the exisiting feedback.      ...read more