Great minds think alike

In custom surveys the email address field is not auto populated. the more questions you add the lower the response rate hence I want this info to be pre-populated especially when I am setting it up on my website which is integrated with hubspot. I want the survey link so custom survey is the only option available, I can't use other feedback surveys ...read more

Hello,  As far as I know, there is no way to show the CSAT survey scores as a report in a dashboard, only nps.   This is a must for us, since we send a monthly service report to our managers and this score gets excluded, which is extremely important for us (Even more than NPS).   Please consider it for a future update. ...read more

I'd like to see survey: star rating in mobile, currently it is automatically changed to dropdown in mobile. ...read more

In the current setup, we can configure NPS surveys to be recurring on a monthly basis, but we cannot add or configure the questions in the NPS survey.   In order to add more questions in one survey (i.e., NPS & CES question), we need to create a custom survey but then lose the ability to configure the survey to be recurring.     Also, we should be able to configure the recurring schedule to a daily/ weekly basis instead of monthly only. One reason is for testing purposes.  For example, if we want to test the recipient logic, it significantly reduces the testing stage if we can make the survey recurring on a daily basis.     Another situation is when we have high volume customer interaction with a certain month, we want to send out the survey multiple times instead of waiting for the survey to recurring 1 month later. ...read more

It would be awesome to set expiry to the feedback surveys we sent. It doesn't make sense to keep a survey that we sent months ago active. By that time, the experience may be different with different agents. ...read more

Add personalisation options to update the feedback survey and the email to make them sound like it’s only about the support experience with the agent who closed the ticket. For example:   "Your opinion matters *customers first name* - how was your support experience with *agents first name*?" ...read more

Role: This feature is for the product team who would like to measure customer satisfaction with specific elements of our site.   Goal: I would like to be able to provide dynamic URLs in my CSAT surveys. Currently, the CSAT tool only allows me to display it on: 1. All pages 2. Specific URL Option 2 above does allow for a wildcard (*) at the end of the URL, but not in the middle or beginning.    Value: Being able to put a survey on a dynamic URL would be very valuable to me because it would mean that I could target specific experiences that my customers are engaged with and create reports on satisfaction segmented by those experiences (which are directly related to dynamic URLs).   Examples: I currently use userpilot as a digital adoption platform, and they allow you to publish experiences to URLs that match a regex, using "*" as a wildcard. It is very useful to allow me to launch flows/surveys to users segmented by the URL they've visited. Specifically, I run an EdTech platform that distributes homework assignments. The URLs contain course and assignment identifiers that will dynamically change. So it's difficult for me to use hubspot to survey these students on specific homework problems they are working on unless I open the survey to all pages, which then loses relevance.   Thanks!   So I'd like to be able to input a URL like https://domain.com/category/*/item/*, where "*" indicates anything (in my case integers would work). ...read more

I would love to be able to select how big of a scale I want.  Currently when you select rating when creating a custom survey it only allows you to choose 1-10 like it was a NPS rating.  Maybe I want to create a custom CES survey and use a scale of 1-7 or get really funky and use a scale of 1-5.  I would like the freedom to select what rating scale I'd like to run with and I don't have that now.   ...read more

I would like to customize the design of the survey email and use our own email template or template modules. An example would be to be able to create a custom NPS score table within a module. ...read more