Hubspot allows you to set a custom color for the first question of the NPS survey, but not the "Submit" button. Please allow the custom color to populate across the entire survey style!!    Otherwise, the button color stays "Hubspot Orange" which makes the survey on our website look off-brand. ... View more

We'd really like to be able to do CSAT surveys with a full likert scale and be able to use our own branded icons that we can colour code 1-10 (1-6 red, 7-8 amber, 9-10 green). This would give us a far more accurate representation of our customers feelings. ... View more

I can set multiples NPS and CSAT surveys and send them to different type of customers in different languages. I need to do it with CES surveys ASAP. Pleeeeeeease! ... View more

Hello everyone! One of our clients need is to have a client feedback after a chat conversation, since we'are using chatbots for them, we would like to be able to gather the client feedback through the chatbot itself, but it is not avaliable yet. ... View more

There is currently no way to exclude specific contacts from the getting a CES.  This functionality should be added.  We have some customers that have specifically requested not to get the survey anymore, and there is no way to do this if we open a support ticket for them. A cumbersom workaround is needed.   ... View more

We got a really rude msg from our chat-box on our website. Is there anyway that we can filter this kind of msg (swearing words, inappropriate sexul harrasement comments) in the future? Would be appreciate if you guys could help with that. Many thanks. ... View more

Present visitors who mark a Knowledge Base article as unhelpful with a form to submit specific feedback as to why the article was not helpful. This would allow us to actually address the issues that visitors are experiencing.   Idealy with the feedback form would allow for the option for both multiselect choices of common issues and open text fields for more specific feedback.   Would be great to be able to see this feedback data from the Knowledge Base Insights dashboard. ... View more

We would like to collect NPS feedback directly in our Android App. For that we would need a way via API to push the collected feedbacks into the Hubspot feedback list. ... View more

Right now a survey can only be either email OR website. We would want this to be multi-channel at the same time (and as soon as you filled in the 3 months survey wave in one channel, the other channels realise that and stop asking for the survey):   Email Website Mobile app API Chatbots (writing to customer loyalty in the feedback tool, not new properties) Since we often don't have an email from our end user (because they buy from distributors), we don't get enough customer feedback. Having an API or a widget we can embedd in mobile would increase the response rate because all our users use an Android app (without login). But I think also for many other businesses, a smart multi-channel feedback would increase the feedback rates dramatically and improve their business. ... View more