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Add more languages for Feedback Surveys, such as Latvian, Estonia, Lithuanian.
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Feedback Surveys
We have started our NPS survey with a delay of 55 days. It would be great to see a history tab like in workflows where you can see which contact is how many days in the delay and also see how adjustments in the survey affect the contacts in there
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Feedback Surveys
Status:
Idea Submitted
Submitted on
Feb 3, 2021
3:31 PM
Submitted by
EmileH
on
Feb 3, 2021
3:31 PM
Hi developers, We would like to replicate the Google Forms function in Hubspot Servie Hub. Basically it should have the following options: Custom Categories (Service, Staff, Location etc.) ----- Rating Option (either 1 to 3 or 1 to 5) ----- This should then be tracked and measured the same way as all surveys These options should be able to duplicate (to create a list) a few times in order to then essentially create a customer feedback questionnaire, which we use as our performance metric.
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Feedback Surveys
Hello, besides NPS via Email we do after sales calls and ask the customer about the NPS if he did not use the NPS via Email. Goal? An option to add the nps score manually to the exisiting feedback.
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Feedback Surveys
We are looking to have surveys sent automatically at the conclusion of a meeting with a client. You can manually change a meeting from "scheduled" to "complete" within hubspot to trigger workflows and surveys, but there is currently no way to automate this process. Meetings should automatically be changed to "completed" at the expiration of the meeting so that these items could be automated. We are a boat retailer in upstate NY, and we use the meetings tool for customers to schedule the pickup of their boats in the Spring. We want to send satisfaction surveys automatically, but with the current setup, we would have to manually change every meeting from scheduled to completed.
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Status:
Idea Submitted
Submitted on
Apr 8, 2021
3:46 AM
Submitted by
LisaStappert
on
Apr 8, 2021
3:46 AM
The service team would like to be informed of all comments included in any type of feedback survey response (NPS, CSAT, CES) immediately and works primarily via Slack. Currently only NPS comments can be sent via a Slack notification. Being able to see comments immediately will allow the team to act and course-correct and work with the customer directly in a timely manner to resolve any potential issues.
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Feedback Surveys
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Integrations
Status:
Being Reviewed
Submitted on
Oct 30, 2018
10:30 PM
Submitted by
caiodonald
on
Oct 30, 2018
10:30 PM
on
Oct 30, 2018
10:30 PM
Hello everyone! One of our clients need is to have a client feedback after a chat conversation, since we'are using chatbots for them, we would like to be able to gather the client feedback through the chatbot itself, but it is not avaliable yet.
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Conversations
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Feedback Surveys
Status:
Not Currently Planned
Submitted on
Oct 11, 2019
9:46 AM
Submitted by
julianaflores
on
Oct 11, 2019
9:46 AM
I can set multiples NPS and CSAT surveys and send them to different type of customers in different languages. I need to do it with CES surveys ASAP. Pleeeeeeease!
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Feedback Surveys
Status:
Idea Submitted
Submitted on
Dec 8, 2020
4:01 AM
Submitted by
lisawalleghem
on
Dec 8, 2020
4:01 AM
We noticed that the NPS question in Dutch is asked in a informal way. We would like this to be asked in a formal way to be consistent to the other languages and to address our clients in a proper way. Thank you!
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Feedback Surveys
Status:
Not Currently Planned
Submitted on
Dec 10, 2019
2:59 PM
Submitted by
Herschel
on
Dec 10, 2019
2:59 PM
Present visitors who mark a Knowledge Base article as unhelpful with a form to submit specific feedback as to why the article was not helpful. This would allow us to actually address the issues that visitors are experiencing. Idealy with the feedback form would allow for the option for both multiselect choices of common issues and open text fields for more specific feedback. Would be great to be able to see this feedback data from the Knowledge Base Insights dashboard.
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Feedback Surveys
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Knowledge Base