HubSpot Community - HubSpot Ideas

diavolino · ‎Oct 20, 2020

We are a bigger company and need to be able to connect "several" Survey Monkey accounts. Typically different departements around the World have different accounts. There might be workarounds with adding a 2nd SM Account via the use of Zapier but being able to natively integrate would be so much better.

JulietteTessan

Hi, I'd like to send a feedback survey (NPS), every trimester for every delivered client. Plus, I'd like to add a filter "delivered for 90 days". But I can't add the filter "delivered for 90 days" because in that case, every time a client has his delivery date in the period, the survey will be sent, and not every 3 months. I have to do this manually evry 3 months.

finn · ‎Sep 23, 2020

I would like to trigger the new Custom Survey (in Beta now, Sep 2020) from workflows. This way we can react to different changes in contacts, deals or companies and then send specific surveys.

julianaflores · ‎Oct 11, 2019

I can set multiples NPS and CSAT surveys and send them to different type of customers in different languages. I need to do it with CES surveys ASAP. Pleeeeeeease!

caiodonald · ‎Oct 30, 2018

Hello everyone! One of our clients need is to have a client feedback after a chat conversation, since we'are using chatbots for them, we would like to be able to gather the client feedback through the chatbot itself, but it is not avaliable yet.

sarahchristl · ‎Oct 16, 2020

Our Account Executives would like to personally send a link to the NPS Feedback Survey to our clients rather than relying on automated emails. We were told by support that we can send people to our website, but I would like the option to give people a link to just the survey rather than a banner on our homepage.

Herschel · ‎Dec 10, 2019

Present visitors who mark a Knowledge Base article as unhelpful with a form to submit specific feedback as to why the article was not helpful. This would allow us to actually address the issues that visitors are experiencing. Idealy with the feedback form would allow for the option for both multiselect choices of common issues and open text fields for more specific feedback. Would be great to be able to see this feedback data from the Knowledge Base Insights dashboard.

LauraneM · ‎Aug 14, 2020

As a Customer Success Manager, I want to send my NPS campaign to every client, who just signed a contract (wether it's his first contract or 2nd / 3rd...). In Hubspot, I select the personnalized trigger. Problem: Today, re-enrollment of a contact is not possible when a new transaction (a new contract) occures. Solution : enable re-enrollment of a contact, when using a personalized trigger, if a new transaction is created

danslb · ‎Mar 5, 2020

There is currently no way to exclude specific contacts from the getting a CES. This functionality should be added. We have some customers that have specifically requested not to get the survey anymore, and there is no way to do this if we open a support ticket for them. A cumbersom workaround is needed.

Hermen · ‎Oct 1, 2020

I want to be able to send an open-ended question survey to customers using HubSpots's feedback surveys. I got inspired by this HubSpot blog post on how to design customer satisfaction surveys that get results (+templates) and fiend it really strange that this option is not available.

Connected Apps - Connect 2 Survey Monkey Accounts

Feedback survey regulary generated

Trigger Custom Survey through workflow

Multi CES Survey

Client Feedback through Chatbot

Having the option to send NPS surveys as a link to clients

Allow Specific Feedback on Knowledge Base Articles

NPS trigger (re-enroll contact after new purchase)

Ability to exclude recipients form CES Survey

Add an open ended question filed within HubSpot's feedback surveys