Hello everyone! One of our clients need is to have a client feedback after a chat conversation, since we'are using chatbots for them, we would like to be able to gather the client feedback through the chatbot itself, but it is not avaliable yet. ... Mehr anzeigen

I can set multiples NPS and CSAT surveys and send them to different type of customers in different languages. I need to do it with CES surveys ASAP. Pleeeeeeease! ... Mehr anzeigen

We would like to collect NPS feedback directly in our Android App. For that we would need a way via API to push the collected feedbacks into the Hubspot feedback list. ... Mehr anzeigen

We currently do not have the feature to customize the surveys e.g. adding client name in the greetings or creating paragraphs in the introduction section ... Mehr anzeigen

Right now a survey can only be either email OR website. We would want this to be multi-channel at the same time (and as soon as you filled in the 3 months survey wave in one channel, the other channels realise that and stop asking for the survey):   Email Website Mobile app API Chatbots (writing to customer loyalty in the feedback tool, not new properties) Since we often don't have an email from our end user (because they buy from distributors), we don't get enough customer feedback. Having an API or a widget we can embedd in mobile would increase the response rate because all our users use an Android app (without login). But I think also for many other businesses, a smart multi-channel feedback would increase the feedback rates dramatically and improve their business. ... Mehr anzeigen

We should be able to make the follow-up feedback question after the NPS rating in the survey required.  ... Mehr anzeigen

Please create the ability in the Chat tool to add a post-chat survey where I can configure the questions. There should be a mix of options for the question field type to set up the survey i.e. Dropdown, Stars, text box, etc.    Something like this (very basic example).   This is much more powerful and will have significantly higher response rates than getting feedback after the ticket is closed by sending the survey via email. Also included in this feature should be that if there was a contact associated with the chat, the survey results should be saved in their account, and in the reporting area of hubspot, I should be able to get reports based on these survey results.  ... Mehr anzeigen

(posted on behalf of a customer) There is not currenly a way to determine the page(s) where the customer feedback was submitted. "We really need to determine these pages so we can make page improvements from there (especially for those customers with negative feedback)."  ... Mehr anzeigen

It is currently not able to create more than one survey for each type of survey ( customer loyalty survey, customer support, customer experience ).   It would be great if it's able to create more than one survey for each type of survey so that users can create multiple surveys in multiple languages.  ... Mehr anzeigen