HubSpot Community - HubSpot Ideas

caiodonald · ‎10-30-2018

Hello everyone! One of our clients need is to have a client feedback after a chat conversation, since we'are using chatbots for them, we would like to be able to gather the client feedback through the chatbot itself, but it is not avaliable yet.

basil · ‎06-05-2019

We would like to collect NPS feedback directly in our Android App. For that we would need a way via API to push the collected feedbacks into the Hubspot feedback list.

basil · ‎09-05-2019

Right now a survey can only be either email OR website. We would want this to be multi-channel at the same time (and as soon as you filled in the 3 months survey wave in one channel, the other channels realise that and stop asking for the survey): Email Website Mobile app API Chatbots (writing to customer loyalty in the feedback tool, not new properties) Since we often don't have an email from our end user (because they buy from distributors), we don't get enough customer feedback. Having an API or a widget we can embedd in mobile would increase the response rate because all our users use an Android app (without login). But I think also for many other businesses, a smart multi-channel feedback would increase the feedback rates dramatically and improve their business.

sumaira · ‎09-16-2018

We currently do not have the feature to customize the surveys e.g. adding client name in the greetings or creating paragraphs in the introduction section

mcraciun · ‎04-29-2019

(posted on behalf of a customer) There is not currenly a way to determine the page(s) where the customer feedback was submitted. "We really need to determine these pages so we can make page improvements from there (especially for those customers with negative feedback)."

jjin · ‎08-21-2018

It is currently not able to create more than one survey for each type of survey ( customer loyalty survey, customer support, customer experience ). It would be great if it's able to create more than one survey for each type of survey so that users can create multiple surveys in multiple languages.

mkelle · ‎11-16-2018

Hi, we would like to get the salesforce campaign names exported as well, when we do an export in the contacts view. Right now it justs exports the salesforce campaign ID, so that we have to manually add the salesforce campaign name. Thanks and best, Matthias

miikkaj · ‎05-13-2019

We have the need to ask NPS-type of questionnaires on multiple different occasions both for our product and for our service offering. Could you make it possible to create multiple Customer Loyalty questionnaires so we could have an NPS survey going after our events, recurringly for our product users, different versions for people speaking different languages, etc?

julianaflores · ‎10-11-2019

I can set multiples NPS and CSAT surveys and send them to different type of customers in different languages. I need to do it with CES surveys ASAP. Pleeeeeeease!

bethanywynns · ‎11-29-2018

I love having the pre-built NPS / CES / customer experience surveys available to use. But it's rather limiting in how much I can customize the styling and intro content. I'd love to be able to change: the text in the banner heading the illustration (you can remove it in the thank you page but not in the main survey page) color of the submit button on the follow up page (would be great if it tied to the branding color you choose when setting up the survey).

Client Feedback through Chatbot

API for Feedback and NPS

Multi Channel Feedback surveys

Custom Fields for Customer Experience Survey

Determine what page a contact submitted the customer satisfaction survey

Survey (customer feedback) in multi-language

Export Salesforce Campaign Name for Contact Exports

Option to create multiple Customer Loyalty / NPS questionnaires

Multi CES Survey

More customization options for feedback surveys