Great minds think alike

Hi HubSpot team, We would like to see a feature which will let us control the reply shedule from inbox/conversetion like we do in marketing email. Our Support team work to reply emails 24H and we don't want our contacts to receive the replies in midnight. So even we reply at midnight, we want to deliver the email at 8AM.   This feature is very critical for us and hope you'll implement it asap. Thanks. ...read more

Conversations created from templates sent by workflows do not appear in the inbox of a channel connected to WhatsApp. This is important to see the entire conversation with the customer. Why don't the templates sent by workflow appear in the inbox? ...read more

Currently with connected team email accounts one has to send replies from HubSpot (Conversations > Inbox) to have them logged in HubSpot.   But sometimes we want to work in the Gmail website of the team email account, not in the HubSpot website. We want our replies to be logged in HubSpot.   We could manually Bcc the HubSpot Bcc address in every reply but that's a hassle and anyway it goes to the contact record, not to the Conversations inbox. ...read more

We always process the oldest cases first in the inbox (order: oldest first). Depending on how many tickets we have to process, customers may have to wait 1-2 days for an answer from us. If a customer is impatient and writes to us several times, their conversation will slide further and further down because the most recent message date is always used for the sorting order. This can result in a customer waiting more than 1-2 days for their response in the worst case. Perhaps one solution would be if we could filter out customers who send us multiple messages in a row. Another solution could be a sort order that prioritizes the date of the first customer message, not the most recent. ...read more

Hi team! At the moment, if an email (eg: sales@company.com) has been connected to team inbox 1, it cannot be used as a customized from address for team inbox 2.    It'll be great if HS can allow any connected email channels to be set as the "customized from address" for any inboxes.  ...read more

We would like to filter free email addresses from our conversations inbox. This list is available to use on forms. More info on blocked domains here.   Having the ability to filter these emails would go a long way to preventing service accounts from being spammed and reduce the workload on internal teams allowing them to focus more on legitimate leads.    Some additional functionality that would be nice to see with this would be the ability to have an autoresponder go to the free email sender letting them know their email address is not allowed. This should be configurable on the email level so that the company could enter the appropriate language.  ...read more

Hi!   I love how contact properties can be filled in via chatflows. This saves my team a bunch of time and gives us very accurate data.   Currently, if a contact property is being filled in from a question in a chatflow, the property is overwritten. Is it possible to add in the ability to append a multi-checkbox contact property instead of overwriting it?   This is helpful when you have returning customers who initiate a chat and now they are interested in a different product.    Thanks! Ryan ...read more

My team uses the conversations inbox on hubspot for client communication to our team support email (gmail email). While everything from that conversations inbox gets logged (this is great), it does not track opens/clicks. I'd love to be able to know if the clients have opened/clicked on the emails like I can know with the plugin on my personal gmail.      ...read more