Las grandes mentes piensan igual

We would like the ability to make the chat flow visible or not visible for certain countries, as well as to change copy flows, etc., for different countries. ... Mostrar más

how can I edit what appears under the 'about this contact' section within the inbox section on hubspot (not within the 'contacts' section of hubspot) ... Mostrar más

Realizo esta petición para que, en los filtros de objeto Contactos podamos identificar aquellos que entran por conversación vía Whatsapp. Esto ayudaría a la clasificación de estos contactos por su fuente real, ya que ahora mismo Hubspot los clasifica como Fuente Original/Fuentes sin conexión y se mezclan con contactos creados de forma manual desvirtuando nuestras métricas e informes. ... Mostrar más

I need to create workflows that interact with the properties of 'Deals' and 'Conversations.' We use the inbox with the 'WhatsApp' channel, and it would greatly simplify our management if we could automate a process that involves properties from both data sets. ... Mostrar más

Can You please make sure hubspot team signatures in Help Desk are not attached AFTER a whole conversation at once, but rather after each email message sent by out team, as it is standard across all email providers? 🙂 This looks pretty useless:   ... Mostrar más

Our team uses the tag (ex: @BillSmith) function in outlook a decent amount when communicating with both internal and external teams. Now they have started using the conversations inbox they can no longer do this, I understand they can tag internal team members on the 'comments' tab however they can not tag external people who are copied in on the email still. ... Mostrar más

We would like the ability to have the 'from' email and 'subject' fields pinned so that this is easily viewable when contacting customers in the help desk.    At present, you need to click the 3 dots on the right side of the helpdesk for this to show.   ... Mostrar más

This would allow for hubspot users to see, edit, or add conversations (inbox/chats) properties to their account.  ... Mostrar más

Right now, there's an unfortunate limitation to the chat widget, in that you cannot pass in values into the chatflow in order to improve the user experience.   Our product allows users to sign in just using a phone number, where we also create a user id into them. We can guarantee this user ID is unique.   In our support chat bot, before we create the support ticket, we must ask them for their user id. The Conversations api currently only supports "visitor identification", but that requires their email, which we don't necessarily have. I wish to pass in some information (perhaps in the form of a json or something?) into hsConversationSettings, and have it available when I call HubSpotConversations.widget.load   ... Mostrar más