Great minds think alike

We need to be able to create folders within inboxes that aren't just "create view." Our users should be able to move items into an applicable folder, for example a client folder, without having to set filters and create a complicated workaround,  ...read more

L'utilisation des guides conversationnels depuis l'application mobile Hubspot n'est pas possible . Pourtant , sur le pc c'est possible et nous payons la licence Sale Hub Entreprise . Je trouve cela regrettable. A faire evoluer rapidement ! ...read more

L'utilisation des guides conversationnels depuis l'application mobile Hubspot n'est pas possible pourtant, sur Pc c'est possible et nous payons la licence Sale Hub Entreprise  Je trouve cela regrettable  à faire évoluer très rapidement !  ...read more

L'utilisation des guides conversationnels depuis l'application mobile Hubspot n'est pas possible pourtant, sur Pc c'est possible et nous payons la licence Sale Hub Entreprise  Je trouve cela regrettable  à faire évoluer très rapidement ! ...read more

Idea: From the shared Inbox add the possibility to have the responses sent from the individual email address of each user, and not just from the unified team email.  This feature is primarily designed for teams managing a shared inbox, beneficial for customer support teams, sales teams, or any group collaborating on handling incoming emails within HubSpot. Goal: The aim of implementing this feature is to provide each team member with the flexibility to respond to inbox messages from HubSpot using their individual email addresses, rather than a unified team email (or email fallback). This enables a more personalized and direct communication experience with clients or customers. Value Addition: Efficiency: Teams can streamline communication processes and reduce response times by responding directly from individual emails. Transparency: Using individual email addresses enhances transparency as recipients can easily identify the sender, thereby fostering trust and credibility. Brand Consistency: Despite responses being sent from individual emails, brand consistency can be maintained through predefined templates or signatures, ensuring a professional appearance. ...read more

1. Native WhatsApp Engagement Chatflows / Chat Bot / Workflows Use the current Chatflows feature and add a new function to select which channel this Chatflow will be using, either Website Chat Bot (Current), WhatsApp, or any channel connected.   2. Workflows for Conversations > Inbox > Message 2.1 Send WhatsApp-approved Message Templates Create a Workflow that triggers when a new inbox engagement is received via WhatsApp or any channel and filter it based on the message to send the corresponding WhatsApp-approved Message Template. 2.2 Create a Ticket then Send WhatsApp-approved Message Templates Create a Workflow that triggers when a new inbox engagement is received via WhatsApp or any channel to automatically create a Ticket and then send the corresponding WhatsApp-approved Message Template based on Ticket details.   Hopefully, one of the these days, one of this feature will get implemented.   Feel free to comment your suggestions regarding WhatsApp Chat Bot.   Upvote, so developer can notice us! Thank you. ...read more

It'll be great to be able to send automated mesages to customers that message on WhatsApp integration through HubSpot during out of office hours.  ...read more

Since everyone is looking to move from conversation inbox to Help Desk, I think it would be better if you add the button Compose to send emails directly outside without creating a ticket first. ...read more

Hallo zusammen,   ich habe das Problem das ich bei Hubspot mit 2 Verschiedenen E-Mail Adressen CH und AT mit Kunden in Kontakt bin. Jetzt meine Frage wäre es nicht viel besser wenn ich die Signatur der E-Mail Adresse zuordnen kann bzw. wechseln kann? Kann ja auch mehrere betreffen oder das gleiche Problem haben.   Lg Julian    ------------------------------------------------------------------------------- Hello everyone,   I have the problem that I am in contact with customers at Hubspot with 2 different e-mail addresses CH and AT. Now my question would it not be much better if I can assign the signature to the e-mail address or change it? It could also affect several or have the same problem.   Lg Julian ...read more