Great minds think alike

Right now, Hubspot doesn't allow us to preview attached files with with .pdf or .eml formats. This is quite inconvenient, as we receive dozens of forwarded voicemails to our inbox every day. Our donor department has to download each audio file individually to listen to them, adding extra steps to their workflow. It would be great if the ability to preview files of all types would be added! ...read more

The sales team have flagged that if a chat is assigned to an agent who is unavailable, but has there status as availble, is there a solution available where HS will automatically assign the chat to another agent if an agent doesnt respond to the chat within a certain time frame. ...read more

We are missing all of our live chats that come through as the sound notifications do not work. I am told they will only sound to the automatically assigned user when using this feature, however the auto assign does not suit our team. I would like an option to have the notifications turned on when ANY new conversation comes into our inbox so we have an opportunity to respond ...read more

Having the ability to export an email thread via a 1:1 conversation out of HubSpot ...read more

Would be really useful if when I email a prospect, Hubspot could automatically add that contacts to the CRM. (At the moment, it's only when they email ME that they get auto-added). Would save loads of time inputting prospects to the CRM.  Thanks ...read more

We are in the process of moving shared inboxes into HubSpot and are setting up the team signatures. However, we were having an error code issue and after chatting with support it turns out there is a character limit.   This essentially means any simple banners within the signature will take it over the limit and will not save. Therefore we will have to have different signatures depending on where the email is sent from. Outlook full signature, HubSpot partial.   Another particular issue for us is the banner is actually a fundraising banner for a local charity. We will have to place something less character intensive in, but that means less advertising for donations. The banner is already fairly simple.   The current limit is 65,535 characters, whereas ours with the banner would have been about 170,000. It would be great if this limit was reviewed to allow for what is a fairly typical email signature. ...read more

Our customer works from a teaminbox in which different people work together. Their workflow now is that if a mail is opened by some-else, that means the mail is being handled. In Hubspot this is not workable as mails remain bold (unopened) for other team members, even after a member responded to the mail.   So as example: Member A opens the e-mail, reacts to the sender Member B won't see that mail as opened, meaning that if the mail is not attached to a contact owner, it could happen that Member B is responding to a mail that Member A has already responded to, because for Member B, the mail does not look like it is being opened. This is a must have for teams who work with a teaminbox together. ...read more

Currently "Jay Urath has mentioned you on a conversation ...." this is the subject of all the notifications, we need to customize this to add more details, also there is no token for "chat owner"  Or let us configure the notification for comments via workflow so that we can customize this via work flows   See how Freshdesk/Freshservice handles notifications, completely customisable    ...read more

Hey HubSpot,  As the Service Hub picks up more traction, it'd be great to include functionality to associate new or existing records to conversations directly from within the inbox (similar to how you do in within a record's view).  At the moment, we're quite limited with front-desk teams not being to associate records and contributing to friction in adoption by adding unnecessary clicks to their customer experience journey.  (I've included a screenshot showcasing the lack of "Add+" compared to the ticket record view)  Conversations Inbox Associations View   Ticket Record Associations View This pertains to both the standard objects, but also custom objects within the inbox.  Thank you  Sam  ...read more