Las grandes mentes piensan igual

As companies grow, they may have multiple email addresses that surface different needs. The conversations inbox tool to setup a shared managed inbox is a great tool to combine all of these email address emails sent to one place (chat bots too).  It would be nice if there was a way to set up an auto-response for days the office may be closed without having to manually go into the individual inboxes on our respective email servers.  This will allow us to save time and improve consistency.  ... Mostrar más

We need an option to be able to restrict by user which aliases they can reply from in the inbox.   It looks like for connected team emails this does not appear to be possible at this time. Connected emails can either be connected as a private inbox for one user only or connected as a team email available for all users. At the moment there isn't really anything in between those two options   Is there a quick fix to sort this? ... Mostrar más

ability to add a task directly to the contact (or company) from the conversations inbox.   who: service team, conversations inbox users what: quickly add tasks to follow up based on conversation value: save time, remove extra steps     I like that clicking the contact name automatically opens them in a new window, but if I need to assign a task to another team member or myself, it would be helpful to do this without leaving the inbox.   I could see this applied to contact, company, ticket or deal...depending on how people have things setup in their account.   maybe it is a single button with the choice of where to associate. ... Mostrar más

We use a bot flow that prompts users to search our knowledge base. It'd be great to be able to see how many tickets are deflected (closed because the article answers the user's question) so we can understand the success of the flow.  Open to workarounds if they exist.  Thanks  ... Mostrar más

It would be useful to be able to bulk-forward multiple emails from Conversations without having to forward each individually and write token content for each item forwarded. ... Mostrar más

I want to close all conversations assigned to me to keep the inbox clean. I need to be able to set that up in a workflow based on a trigger. Ideally, you should be able to set conversation status as closed when a trigger happens (like the conversation assignment. ... Mostrar más

We've been transitioning over to live chat and have hit a few snags as we try to navigate a new way of supporting our customers. I wanted to share these suggestions as something to consider. 1. Show when another team member is in the conversation from the inbox overview. Right now you have to go into the conversation. 2. Show an online icon from the inbox overview. Right now you have to click into a conversation and then scroll to the last message the user sent to be able to see this. 3. Automatically send an email to the person if we respond by chat and they are no longer online. In this scenario, the customer would be able to continue the conversation via either touchpoint (see Intercom for how they do this well). ... Mostrar más

Would be great to be able to easily see how many replies/messages any given thread has when looking at the main inbox view. Essentially just like Gmail shows you how many messages by attaching a number to the recipients list on the left hand side of the thread line in the inbox view ... Mostrar más

Hallo zusammen 👋, bei uns ist das Postfach "Info" in Outlook eingebunden und die Kollegen/innen arbeiten dort fleißig die E-Mails ab. Dort gibt es ca. 30 Unterordner. Die Kollegen/innen bearbeiten die E-Mails und schieben diese, wenn wichtig, in die vorhandenen Unterordner. Wir haben dieses Postfach in HubSpot eingebunden. Problem ist aber, dass wir hier diese Unterordner nicht einsehen. Es wäre super, wenn hier ein vollständiger Sync im Hintergrund laufen würde, sodass die E-Mails + Unterordner von Outlook nach HubSpot sychronisiert werden. Aktueller Workaround wäre, dass wir im Postfach eine Ansicht erstellen und die E-Mails in HubSpot abarbeiten und dann in die entsprechende Ansicht schieben bzw. den Filter für diese Ansicht entsprechend bauen. Vielleicht gibt es auch noch andere Ideen/Vorschläge von weiteren HubSpot Nutzern. 😊 ... Mostrar más