Las grandes mentes piensan igual

Inetegrar WhatsApp a Secuencias, son herrmientas muy necesarias para Argetina ... Mostrar más

The new Default option for the email address used for outbound messages is helpful; however, it's highlighted another issue.   In the email/conversation view and HelpDesk, it's hard to see which email is active as the From address. This causes problems when customers reply to old tickets using our support@ address or accounts@ address about an unrelated issue.   Unless you hit the dropdown, you'll never know you're sending from your non-preferred address.    Ideally, once you've set your default From address, you'll see a warning/note/highlight when your reply does not come from that default address/ Default view Detailed dropdown   ... Mostrar más

We would like to hide our agents names and pictures from a chatflow. Our chatbot eventually goes through to a live agent and currently there is no way to hide it. We would like to use the companies name and logo.  ... Mostrar más

Similar to the native way HubSpot loggs and tracks emails and meetings, and now also LinkedIn messages, would be good to have a native way to track Telegram and WhatsApp communication. There are 3rd party vendors who support the integration like NisWey, but none are approved by our security team. When it comes to prospects and clients information, we do not integrate with any vendor, which now leaves us with no communication information on the APAC and LATAM prospects and clients who prefer to communicate over the mentioned apps rather than emails. This is crucial to our business and meanwhile we are losing valuable data. ... Mostrar más

Why does WhatsApp integration not behave like the app regarding conversations? It needs to mirror the app to have one conversation for each contact, instead of multiple, which silo information.   regards ... Mostrar más

It would be great to have visibility of the email thread when responding to an email in the conversations inbox. For example, if I am responding to a specific email in a long email thread, it would be good to see a copy of the email I am responding to in the email composer, similar to Outlook where you can click on the three dots at the bottom of your message and see the thread. ... Mostrar más

Having URL tracking of conversations coming from whatsapp is very important, knowing the page through which a Whatsapp conversation arrived is essential to know if the contact is from a campaign and allow us to be able to measure ROAS and success effectively.   It would be perfect if you could do it just like with the chatbot.   Thanks! ... Mostrar más

Our company has multiple instances where we use shared inboxes. We are looking for a way to create autoresponders for when a team member is out but their assigned conversations are responded to. Allowing our team to best support our Customers by having them notified and our team aware that they're looking for assistance.   Who (what type of role or team) is the feature for?: Any team and team member who utilize Shared Inboxes What is their goal? Best support inbound Customer needs while Conversation Assignee is out of office. What value will this add? Decreased Customer wait time and improved time to resolution for Customer needs. ... Mostrar más

[PT-BR] Atualmente, ao utilizar o Help Desk no HubSpot, não é possível acompanhar em tempo real as interações dos usuários com o chatbot, a menos que um ticket seja gerado. Isso limita a visibilidade das conversas e dificulta a identificação de clientes que possam estar "presos" em fluxos automatizados sem conseguir avançar para uma solução. Ter acesso ao histórico de interações antes da criação de um ticket permitiria um suporte mais ágil e proativo, além de evitar frustrações para os clientes que não conseguem resolver suas dúvidas apenas com o bot. Uma funcionalidade que possibilitasse esse monitoramento ajudaria a equipe de suporte a intervir no momento certo, melhorando a experiência do cliente e otimizando o atendimento. Seria interessante considerar uma solução que permitisse visualizar as interações em andamento no Help Desk, mesmo sem a necessidade de um ticket gerado, garantindo um acompanhamento mais eficiente das conversas.   [ENG]  Currently, when using HubSpot’s Help Desk, it is not possible to track user interactions with the chatbot in real time unless a ticket is created. This limits visibility into conversations and makes it difficult to identify customers who may be "stuck" in automated flows without progressing to a resolution. Having access to the interaction history before a ticket is generated would enable more agile and proactive support, preventing customer frustration when they cannot resolve their issues solely through the bot. A feature that allows for real-time monitoring would help the support team intervene at the right moment, improving the customer experience and optimizing service efficiency. It would be valuable to consider a solution that enables ongoing interaction tracking within the Help Desk, even without requiring a ticket, ensuring more effective conversation management. ... Mostrar más