Grandes mentes pensam igual

DarrenScottUK · ‎out 16, 2024

To help keep data in one place it would be beneficial if we can import our webchat data/transcripts from other provides and import either manually or automate this into HubSpot. We can then use the chat data in conjunction with HubSpot site visits, calls, meetings etc to give a single source of engagement activity.

YoelBA-GDS · ‎out 13, 2024

Due to several factors, our agents receive many incoming calls to the Conversation Inbox without sufficient information to create a Contact. When they return the Call and ask for the additional needed information, when they select + Add Contact, HubSpot does not automatically copy the caller's telephone number into the Create Contact form, even though it is available as a property in the Conversation record!

ace-youri · ‎out 11, 2024

My company changed from gmail hosted emails to Outlook and after re-adding the Outlook Team Email in my inboxes I can't edit the Agent Name 'send from' field anymore. I understand from this forum this is due to technical restrictions with Outlook. Please work to get this working with Outlook as well as it's a seriously useful feature in team emails and would be great to have in Outlook accounts as well.

CC-Oliver · ‎out 3, 2024

It would be great if we could have the option add a reset button to a chatflow to allow for users to easily reset a bot conversation without having to navigate to a whole new conversation - which could be fiddle-y if the user doesn't know how what to look for.

mmakyta · ‎set 25, 2024

It would be beneficial to have the messaging/chat feature available when a client is scheduling a meeting. If a sales rep could quickly address any questions the client may have about the meeting, it could lead to more bookings. Currently, the chat feature is not an option on the meeting links page, but it should be.

YDesio · ‎set 20, 2024

Hello HubSpot Community, I would like to propose an enhancement to the content editing experience in HubSpot. Currently, navigating between different pages or sections while editing can be cumbersome, as there is no straightforward way to open items in a new tab directly from the editor. It would be highly beneficial to have an "Open in New Tab" option or a similar feature to facilitate smoother navigation, allowing editors to work more efficiently without losing their place. Has anyone found a workaround for this, or are there any plans from HubSpot to improve this aspect of the editor’s navigation? Thank you for considering this suggestion.

JessicaHayes · ‎set 20, 2024

It would be useful to categorise conversastions in the inbox so that we can report on this as not all conversations need escalating to tickets

CSilva6 · ‎set 12, 2024

Hi there Friends. A lot of WhatsApp API integrations show the individual user in the conversation, for client is very important know who talks in the other side. Today, in the Hubspot integration with WhatsApp API, its not possible, each Hubspot user in the conversation is the same for the client view, at inbox we can see each user talks, for cliente evryboy is the same, If client can see each one will be very good. Thanks

ShadyNady · ‎set 6, 2024

I figured that WhatsApp reset on the 8th of each month unlike the Marketing contacts that reset 1st of each month I want to request to reset it on the 1st day of each month and I suggest an automated customised reply after WhatsApp is full to be able to answer the contact's queries

JWoudstra · ‎set 4, 2024

As a part of many standard processes, our team have to send an email to multiple of our platform's users in BCC (to correlate with GDPR). When combining this action with HelpDesk, a user's response to the email re-opens the original ticket, including the new email. but in addition, a separate ticket has also been opened. (I understand this is due to HubSpot's use of the InReply message id to distinguish between threads)., This is resulting in duplication of work and responses to our community. We are unable to change this process to CC as this would mean exposing PII to our customers and it would be majorly time-consuming for our team to send these emails individually.

Grandes mentes pensam igual

Ability to import webchat data from third parties I.e salesforce, synthetic etc

Automatic Copying of Conversation Properties to Create Contact Form

Option for Agent Name in team email in Outlook/ 365 connected accounts.

Add reset button to chatflows

Links for Meetings and Messaging Feature

Improved Navigation Options for Content Editors

tagging / categorising / labeling inbox conversations

WhatsApp Show Each Hubspot User in the conversation

WhatsApp Limitation

Resolve duplication of tickets in HelpDesk from blind copied email

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