クリエイティブな才能を開花させよう

Our team mostly works within inbox and conversations. Often adding notes or having internal conversations within the conversation comments. This creates a significant lack of information when an account manager goes into a ticket to see what happened. They get the back and forth emails but they have to remember to go into the conversation to view any of the internal conversation. It would be very beneficial if the conversation comments could be included within the ticket activity. ...その他を表示

It would be helpful if tickets had a specific email address so that an email could be associated only with that ticket record and the primary contact for that ticket. support+12345678@clientid.hubspot-inbox.com would create an association with the record_id 12345678. ...その他を表示

To help keep data in one place it would be beneficial if we can import our webchat data/transcripts from other provides and import either manually or automate this into HubSpot. We can then use the chat data in conjunction with HubSpot site visits, calls, meetings etc to give a single source of engagement activity. ...その他を表示

Due to several factors, our agents receive many incoming calls to the Conversation Inbox without sufficient information to create a Contact. When they return the Call and ask for the additional needed information, when they select + Add Contact, HubSpot does not automatically copy the caller's telephone number into the Create Contact form, even though it is available as a property in the Conversation record! ...その他を表示

My company changed from gmail hosted emails to Outlook and after re-adding the Outlook Team Email in my inboxes I can't edit the Agent Name 'send from' field anymore. I understand from this forum this is due to technical restrictions with Outlook. Please work to get this working with Outlook as well as it's a seriously useful feature in team emails and would be great to have in Outlook accounts as well.  ...その他を表示

It would be great if we could have the option add a reset button to a chatflow to allow for users to easily reset a bot conversation without having to navigate to a whole new conversation - which could be fiddle-y if the user doesn't know how what to look for. ...その他を表示

It would be beneficial to have the messaging/chat feature available when a client is scheduling a meeting. If a sales rep could quickly address any questions the client may have about the meeting, it could lead to more bookings. Currently, the chat feature is not an option on the meeting links page, but it should be. ...その他を表示

Hello HubSpot Community,   I would like to propose an enhancement to the content editing experience in HubSpot. Currently, navigating between different pages or sections while editing can be cumbersome, as there is no straightforward way to open items in a new tab directly from the editor.   It would be highly beneficial to have an "Open in New Tab" option or a similar feature to facilitate smoother navigation, allowing editors to work more efficiently without losing their place.   Has anyone found a workaround for this, or are there any plans from HubSpot to improve this aspect of the editor’s navigation? Thank you for considering this suggestion. ...その他を表示

It would be useful to categorise conversastions in the inbox so that we can report on this as not all conversations need escalating to tickets ...その他を表示