HubSpot Community - HubSpot Ideas

Antonino · ‎Jul 30, 2018

Hey hey, we would appreciate the feature, that email signatures will automatically be added when a team member replies to an email within the Conversations / Team inbox. Currently we are using snippets as a workaround, but that should not be the long team solution. Otherswise it doesnt make sense to add a team inbox to hubspot nor does it make sense for our customers to not be able who they are in contact with. Since we are customer centric, thats not what we want

smartinez · ‎Aug 28, 2018

We need some type of forwarding tool in hubspots inbox so we can send emails to different departments within out company. Currently we are unable to change who the email is being sent to when replying.

SarahL · ‎Jul 30, 2018

I'd really like to get a Microsoft Teams integration with messages, so we can respond to messages within Teams. Basically, I just want the Slack integration outlined in this article (https://knowledge.hubspot.com/articles/kcs_article/conversations/how-do-i-integrate-slack-with-the-messages-tool) for Microsoft Teams.

Jameel · ‎May 24, 2018

When using the Inbox feature, each item must be opened individually. Multiple selections and batch actions are not available (example for closing batch emails or assigning in bulk) The individual action only results is an extremely tedious and time consuming and inefficient process for managing messages through hubspot.

DonWill · ‎May 18, 2017

As our organization does a lot of work with Latin America, WhatsApp integration is essential for the growth of our organization. It is a tool that is necessary for any business in Latin America and integration with HubSpot would make our job so much easier. Please consider ASAP!

DBellamy · ‎May 1, 2017

There should be more styling options for the messages add on.

mattgeller · ‎Aug 29, 2018

When people talk to us in Facebook messanger, the replies stay buried in MARKETING > SOCIAL > MESSANGER > AUDIENCE. This is pretty useless. These should really appear in the Conversations Inbox with the rest of the messages we receive as an additional channel. Thanks

bowlinshoes · ‎Apr 12, 2017

Communicate with your website visitors in the mobile apps. This is something we're currently looking into. If you've any ideas on how you'd like this to work let us know!

MikeHuggins · ‎Sep 20, 2017

The messages feature is tough to manage in a busy office. I'm the only key contact for online chat. And I have various other duties. I'm often 'popping up' from my computer and forgetting to turn off chat. This is causing constant frustration to those seeking quick answers. I know that other like propgams have an 'auto-away' type feature that detects when your computer is dormant for 2 - 3 minutes. If so it will automatically indicate that you are away and defaults to an email response. Of course it would be great for the feature to detect when you are back 'in-use' and switch back to live chat. This would be a great feature to add.

Jems212 · ‎Apr 13, 2017

Workflow seems to have internal SMS but there is no option for SMS to contacts. Thinking as a reminder of appointments it would be a great feature. I understand there are legal issues around use of SMS but be great if could figure a way to use it and manage that it is used within legal guidelines. thanks Jemma

Add user signature to emails sent from Conversations

Forward Emails from Conversations

Microsoft Teams Integration with Conversations

Bulk actions in Conversations Inbox

WhatsApp Integration

More Chat Widget Styling Options

Integrate Facebook Messenger with Conversations

Use Conversations from the Mobile App

Auto-detect 'away' feature for chat

SMS to Contacts