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Ability to drag and drop contacts between to, cc, & bcc fields (similar to Outlook) rather than having to delete and retype names. ... Mostrar más

Hello,   Here's my point : We are using HubSpot chatflow for few weeks, some issue we encounter : - Lot of notifications (multiple users), because it's not always the same team that will be in charge of chating with clients.   Our suggestions : - Changing conversation ownership depending on the last agent's reply. - Then notify only this user instead of reaching all the team. Problem : if he isn't here, we need someone else to take charge of the conversation. Solution : if no reply during 5 min for example, then notify all the team. The first agent that reply, will have ownership of conversation.   And this can be repeated again and again. This avoid disturbing all the team, but ensure that someone will respond in 5min or more.   Or maybe a property to mark conversation as already seen or that someone is already reading the chat, and don't need to notify everybody.   Sad to see there's no solution for our issue right now.   Hopefully this will not fall through the cracks. ... Mostrar más

Our agents in the inbox are often answering presales and support questions. While they can insert snippets or provide URLs for somebody to visit, it would be a truly amazing feature if they (or a bot) had the ability to navigate the user to another page (and then optionally force-continue the chat).   Bonus, want to make it mind blowing? Let the agent/bot scroll the page to particular points (or just support anchor tags in the page).   Use cases:   1) As a support team, if somebody asks a question, I would like to talk them through a knowledgebase article step by step rather in real time rather just sending them the link. 2) As a sales team, when somebody asks about pricing or features, I would like to take them to the specific product/feature page and walk them through the product or feature before offering up a demo.   To be clear, I'm not talking about any type of screen sharing here, I'm just talking about using the fact that the conversations script is embedded in the page and can issue a window.location javascript command at will if it needed to.   As an alternative, at the very very least, allow bots to embed some javascript. Currently the questions and responses filter out javascript. If we could embed javascript/html in the bot responses, we could kind of create our own.   ... Mostrar más

We are very confused because the majority of the back and forth communication between our support team and our customers is done through conversations, yet these details don't get connected to the tickets, and the tickets are what get connected to the contact! It makes zero sense!! You basically want us to have conversations with our customers through a channel that doesn't connect these details to the contacts records! Just make the details in the conversations connect to the contact record, and the tickets details connect to the contact record. It makes so much sense to have both of those show on the contact's records. This way you could look at the contact and see all of their conversation history, and ticket history. Win win!   Also, if we are allowed to setup a team signature and have that be used for conversations, then please let us have the ability to create a team signature for tickets! You clearly added this as a feature because you felt we needed it, but then decided you wouldn't let us do it in another section ... Mostrar más

HubSpot does not show the content immediately for too long mailthreads but there is no option to shorten an existing mail thread in HubSpot. The only workaround is to start a new mail (thread) instead of replying to a mail from a customer.   It would be nice if HubSpot would offer the option to manually shorten a mailthread or an option on reply to only use the latest send mail, so when replying, the mailthread only contains the latest mail from the customer as history in the reply-mail.   ... Mostrar más

As we are chatting with users on the site we should be able to see exactly what they are typing in real time. Tawk has this feature and we would gain the super valuable information from people typing something and then deleting it, then sending something different. ... Mostrar más

 I am editing email templates in the Sales Hub, and there's a service running in the edit window called "checking your content" which makes editing *nearly impossible** because it slows down the editing to a crawl. I get you want to make suggestions - but your suggestion run out after about the first or second time -- AND it's SUPER annoying and wastes a lot of time. I've already started editing outside of Hubspot. ... Mostrar más

It would be great to have a way to tag conversations coming from emails and the run a report on the tags? We'd like to be able to categorize each conversation into major buckets, so that each month we can get a report on how many types of questions we're receiving in our Inbox. ... Mostrar más

Suddenly Hubspot removed the subjects from the emails on the Conversations page. At first it was only removed from the editable area, but now it's also removed from the top of the email.      The subject is supposed to show at a glance what the email is about. 'hiding' the email subject in a little dropdown therefor makes no sense. Our email subjects contain order numbers, and the words 'confirmed' and 'not confirmed' which allowed us to process the emails efficiently. I really hope that we can get the subjects added back.   You wouldn't hide the subject of a news article on a different page, or the subject of a letter on the back. Why hide the subject for the emails? I simply cannot see how anyone can benefit from the subject being hidden. ... Mostrar más