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When we move the conversation from one inbox to another, the default settings of assigning to is "Any One". It is assigning not based on user availability and assigning randomly. Please change to no one.      ... Exibir mais

Hi, I'd like to be able customize some of the fields and icons on the customer facing chat widget. Items I'd like to change.  1. Ability to change the wording "Help" from the top of the chat 2. Change the "pencil & paper" icon to a speech bubble to indicate chat option 3. Allow alpha customization of "show typical reply time section" 4. Option to delete old chats from view on customer side.    Thank you.    ... Exibir mais

Email templates in the Conversations section would be well-served to have access to some Marketing email templates.   The goal is to allow Sales to communicate this kind of content spontaneously with individual customers without needing to create individual versions in the Marketing emails tab that have the correct "from" and "replies to" settings for each member of the Sales team.   Sometimes, clients miss emails that Marketing sends and it would be helpful if the Salesperson in conversation with them could just select the template version of the Marketing email and pass it along without having to further crowd the Marketing emails side.   The value is that it allows the Marketing emails to be used in a personal way without requiring much individual setup or many copies of a particular email to be made.  Marketing could just set an email template to be "usable in Conversations".   This shouldn't be a default status for Marketing emails, but there should be a way to share a template from Emails to Conversations. ... Exibir mais

Hi there,   we currently use a support@ourcompany.com email for our support. All mails get automatically forwarded to Hubspot and get in conversations there.   When a customer cust@acme.inc gets an email from some@one.com, and the customer forwards this email to support@ourcompany.com, Hubspot parses this email, thinks a employee (cust@acme.inc) forwarded a message and sets some@one.com as sender in conversations.   This behaviour is good if we get an email to an_employee@ourcompany.com which we would like to have in hubspot.  But its really bad if we just get an FWD email from a customer. Seems very unlogically. I think this is a bug.   We've used intercom before. Its possible to tell them our company emails and company email domain so that intercom treats incoming mails according to that.   Please change that parsing for incoming mails or leave an option to only parse FWD mails, which are not coming from company mail/domain.   Thanks ... Exibir mais

My team does a lot of outreach for events and webinars and would like a way to log RSVP data for contacts that sign up to join us.    We currently have ways to log notes, LinkedIn messages, SMS messages etc. And all I need is an additional activity button for RSVPs. No automation is required, just an additional button to log RSVPs.    Any updates on this would be greatly appreciated. ... Exibir mais

Posting on behalf of a customer: We frequently have chats that are converted to emails within the conversations inbox. However, the emails continue to be displayed in the chats folders, which can be confusing for the team and is an inaccurate display of where the conversation is. Would be handy if we could change or update the folders in which the conversations are parked. Thank you! ... Exibir mais

It would be nice to add a ziple file to an email template.  Here is the use case, we have updated our pricing sheet along with 7 other documents and it makes it straight forward to send a zip file names CC 2021 updated marketing and pricing.    ... Exibir mais

I create content for my client and some of that content is FAQs. It would be nice to receive, or go to a database of, chat transcripts everytime a chat occcurs. If there are questions assked that we don't have content for, then it would save a lot of time finding them and we can write the answers quickly. Currently sending transcripts is a manual process and I can't expect them to do this everytime. (They ask, You Answer!) ... Exibir mais

Our Sales chat is in need of a refresh, we want to grab our guests' attention as they come in and pick a pain point that the majority of our clients have. This involves posing the welcome message as a question for us and adding quick replies. The problem is, the "Welcome Message" box cannot be removed or changed to a question box.   As far as a welcome message, I don't feel a chatbot needs an introduction these days which is what you prompt us to do. I think it would be more beneficial for sales/marketing to utilize this first impression as a question.   Here is an example of a website: https://www.ecompliance.com/   ... Exibir mais