Great minds think alike

When I create a comment within a conversation I expect this comment to be visible in the activity feed but it isn't available! Please make comments visible in activity view.   Additionally make notes show up in the conversation just like a comment.   Thank you. ...read more

It would be great to see in a fast way what 1to1 service emails have an attachement, instead of having to scroll down to the bottom of each email. I think it would be a great idea to add an attachement icon on the top part of the email, something similar to the icon that shows the number of emails that  are part of the email thread.    ...read more

The toggle that is able to choose the original sender as the associated contact is great, but it would be just a little bit better if we could set it for specific email domains.   ...read more

If we can have feature export conversation /email templates under conversation templates that would be great!  Thank you! ...read more

Posting on behalf of a customer here:  Would be greatly convenient if we could set up APIs to enable end-users to reply to conversations threads. Essentially expanding the user of the chat functionality to applications. This reduces the need for: having to leave the page to set up manual email replies chat widget requiring consent to cookies And overall improves the UX for customers.  ...read more

Hey team, would be good if we could log WhatsApp conversation to Ticket, especially for WA conversations that are initiated from the ticket (Outbound WA message). For now, the log only works if the ticket was created/converted from WA chat. It is important to track in one place. Thanks! ...read more

When a conversation appears in the inbox, it gets assigned and the conversation closed (in the inbox) for the relevant Support owner to deal with the issue. What I would like to do is prevent this conversation to be reopened in the inbox each time there is a client or internal response on assigned conversations as this creates unnecessary admin of having to keep closing assigned conversations in order to ensure no new, unassigned conversations are missed. ...read more

I need much more robust rules for filtering out emails from my Hubspot inbox beyond the sender's email address or domain name. Some emails of certain topics that come from different emails I need to filter out, so I would like the ability to put in an arbitrary string of text that, when detected in the *body* of the email, would trigger the filter and thus it won't be tracked. This will help immensely in uncluttering my Hubspot inbox. Thanks. ...read more

We 'd like to be able to create an automatic deal from an email received in a sales@company email adress asocciated in Conversations inbox. (similar to ticket creation but for deals). This will allow customer to send their orders by email to their account's rep.   If you think this idea will help you too, please give it a thumbs up/ vote up/ ...read more