Great minds think alike

Hi!   There should be a functionality when creating a form, to enable customers receiving an email receipt after they submit anything through a form.   They should receive a copy of their submission within their email. Similar to how Google Forms functions.    Currently, when our customers use our Hubspot forms, they have no documentation or proof of their initial submission. We often have to send this back to them. ...read more

Sometimes users delete mails from Inbox and Tickets section. It will be a good option to add the ability to disable Delete function for some users.  ...read more

Hi, I hope you don't have the same issues as we do, but 70% of messages in our email inbox are spam. We keep blocking email addresses, but this is a never-ending story (without Falkor helping us out...)    So my idea would be to filter (block) these messages based on keywords or, if possible, country domain names.  ...read more

The conversation on tickets in the customer portal is not intuitive: If the customer wants to write a message first, the message displays for them, but never appears in Hubspot. It cannot be used to communicate with the ticket assignee, but the customer doesn't know that! If the ticket assignee writes an email, the customer can reply in the conversation on the customer portal or via email.  This is fine. If the ticket is closed, the customer can only write an email to reopen it and not write in the conversation in the customer portal. This is confusing for customers. I expect the conversation to work also when the customer writes the first message and also after the ticket was closed. If this is not possible, at least state this on the customer portal so that the customers know this. ...read more

I would like the ability to create a ticket manually, or automatically, when composing a new email from scratch in the conversations inbox.   I already have automated ticket creation active for incoming emails. But in this instance, I would like to be able to create tickets for outgoing emails.   Use case: A contact contacts us by phone, and then we follow up with an email after we hang up, and want to create a ticket at the same time.   When testing, I found that if I compose an email and don't create a ticket. A ticket will be created when the customer replies to it. But this is not ideal since depending on the nature of the ticket, the contact may not reply in a day or two.  For reporting, we need the ticket to be created as soon as possible.   The only workaround I can think of, is to compose an email, go to the "sent" view in the inbox, open the email, and manually create a ticket from the right sidebar. Which is a non-user friendly way of doing it. ...read more

Conversation inbox   Our team supporting live chat requires the feature to arrange live chats in order of the longest waiting time. Currently, the ordering functionality is determined by the newest or oldest chat received, which can become disordered when customers frequently respond to our agents. Although it may appear to be a minor concern, this situation poses challenges when managing more than seven chats simultaneously and attempting to respond to customers based on their waiting time. ...read more

Similar to WhatsApp integration, hopefully, we'll get a version for Viber as well. ...read more

It would be great to have the ability to include a hyperlink in the "Welcome Message" of a chatbot. I work at a community college and we want to include a link in the pop up welcome message of our chat that links to our application. Thank you for your consideration! ...read more

Our team of account executives provide support as a small, but critical part of their job.     Throughout the day they are conducting demos, meeting with current clients, part of internal meetings, etc...  We do not spend much time in hubspot, except to update our deals pipeline, or respond to tickets submitted (this occurs on a weekly basis, not hourly).     We want to integrate the live chat, but since hubspot is not where we spend much time, it is not feasible to have to update avaiability constantly based on what we are doing.   For teams like ours we need the ability to sync our avaiability to our calendar.  This has been repeatedly asked for by clients, for years, but with no real response by hubspot.     Why?  Why not cater to companies that want to provide support, but don't have such a need that our reps must live in hubspot for the entirety of their day?  ...read more