I've searched through 10+ pages of idea posts on imports and was surprised to see this was never mentioned:
The number of clicks it takes to import a file—click a button/checkbox, click "Next" in the bottom-right corner, click another button, click "Next" in the bottom-right corner, etc. (a minimum of 3 times)—is needlessly time-consuming. Sure, it may only be an extra 3-5 seconds, but it feels like it could be avoided with some UX/UI tweaks, and given our firm's experience with our clients in HubSpot over 3+ years, those seconds add up.
How about when someone clicks an option, like "Importing One File," the page scrolls down and reveals the next set of questions without requiring the user to click "Next?" If the user goes back and changes their option to "Multiple files with Associations," then any subsequent questions from the previous option disappear and are replaced with relevant subsequent questions.
Maybe that's too much custom programming to ask? Maybe I'm not aware that it's currently built this way due to limitations of how the import system is handled?
Relatively speaking, this user experience of constantly clicking "Next" isn't really an "issue," but more of a grievance about how it could be implemented in a way that gives the user a more fluid, less clunky/tedious experience.
Ninty-nine times out of a hundred, HubSpot's UX/UI is fluid, streamlined, and clean, but this just seems like something that could have been caught in QA if HubSpot asked testers to import multiple non-associated files (i.e. 3+ Excels, each of which contains contacts) to figure out that it gets annoying pretty quickly.
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