Great minds think alike

I noticed that when we create a Note, or Log a Call/Meeting, you can search for key words or exact full sentences of those through the general HubSpot Search. This is great if you need to quickly find a note you made and remember the words you used. However, we cannot search by contents of an Email that was sent by the customer or by us through the system.    This was explored when I tried finding an old Ticket from a couple of years ago by searching for any key word that I could think of. Nothing really showed up at all with the HubSpot search, and I could only filter out tickets through the Ticket Name or ID, which was pretty time consuming.    It would be so great if we could search HS by using key words that were used through an interaction done via email, and through the Description of a Ticket. This would save a ton of time in being able to find old cases/interactions with customers that we already resolved in the past and don't have to double the workload by trying to solve it again from scratch in the future. Being able to reference old tickets with new cases is a convenient way to resolve customer issues pretty fast. Along with being able to simply find an email that was sent that anyone (support, sales, CSMs, etc...) can to refer to in case they need to refresh their memory of what was said and done with a customer.       Thanks much! ...read more

Because contacts are automatically associated with companies based on the email domain, it's often necessary to move them from one company to another.  it would be helpful to be able to select a group of contacts and, similar to the --> Assign option, select --> Move.  Then pick the company you would like to associate the contacts with from a drop down menu. ...read more

It would be extremely helpful (and less confusing) if we could rename this drop-down for our team.      ...read more

Adding a way to report on marketing emails that are sent to an audience/contact list in a certain number range. For example: Reporting solely on emails that are sent to an audience of 1,000 contacts or more. ...read more

I'm working with Corporate Ownerships, and then Stations and Employees below that as "contacts". I'd really like to go into an Employee (Contact) record and be able to see who the parent company (Corporate Ownership) is and click through to that information. The hierarchy is needed all the way down to the Contact record. ...read more

Hey there!   Quite regularly I connect people with each other. Networking 101.  As HubSpot has a beautiful interface and great integrations with E-Mail providers I would love to see a feature that allows me to easily share entire contacts with others via e-mail.   This is how it could look like: You write an introductory email or something similar You click the HubSpot Button (that's now only for Follow Up Tasks) you choose "Insert Contact" it opens up your CMS where you can search for the desired contact(s) you choose the ones you'd like to share you choose the properties you'd like to share (email, address, etc.) HubSpot then creates a beautiful and simple text / image box into that email HubSpot also creates a file, link or whatever so that the contact details can easily be imported into any other CRM (e.g. vCard or similar) HubSpot finally creates a record that you have referred / introduced those contacts to each other That would be a huge time saver and also super professional and helpful to nurture business relationships.    What do you think? ...read more

Would like to have a chance to mass update email domains. We have had a few companies that either got bought out or went through a name change, which has in turn changed their domain. With having 30+ contacts under some of these companies, being able to change all at once would be most helpful. ...read more

Hi team, First & Last name should also be added to the exception rule when merging the contacts. At the moment, the most recent value for each property is adopted by the primary contact.   Let's say if we were to merge Contact A into Contact B.   If A's name is more recent than B, that would cause A's name to appear on final merged record. It creates confusion as users might think B was merged into A instead.   So first&last name should retain the value from the oldest contact.   Thank you! ...read more