Great minds think alike

I understand that you can update the Last Contacted property by logging a meeting, call, or email - but sometimes I connect with contacts via social channels (like Twitter or LinkedIn) or other places like online forums. These are still leads and our interactions are valuable to document accurately. The problem is, our only option is to log these as "emails" with a note, which is okay but it would be nice to have another option to more accurately depict the nature of the channel and cut down on the time of having to enter additional context.   One idea to make this happen: have the ability to create a custom property for these values so users can set their own "channels" of communication to update the Last Contacted Property to fit their needs.   Let's be real - email may still be the big fish in sales, but in today's age there are countless other channels of communication with leads. Only having the option to log a call, email, and in-person meeting is dinosaur energy in our digital age.   Cheers HubSpot friends! ...read more

You have created an unnecessarily clunky workflow in adding contacts to an existing Company record.   From within an existing Company page, hit "+Add" to contacts.  It automatically deploys you on Associate Existing.  Now you are faced with a choice -- paste your Contact email address here to "check" if they exist or click the tab for Associate New and paste your contact's email address there, in which case, if they already exist, you will get a friendly "WHOA...do you mean this person?"  [See image below. Text continues further down.]     But you don't do this on the Contacts list page.  If you hit "Create Contact" from the Contact list page, you are automatically on a 'create contact slideout.'  If you put in that email address and it's a potential duplicate, you will get the "WHOA!! Double check bro...." message.  So......  why make us do this random extra click and tab?  Why not streamline it?     ...read more

It would be helpful if we could associate multiple contacts to deals via object ID on an import. If there was a way to put multiple contact object ID's in a column of the spreadsheet, formatted with a comma or semicolon in between the numbers, this would save a bunch of time. ...read more

We manage more than one business division, use Hubspot but have to jury rig it to work as we need. These are micro-businesses with a tiny amount of traffic per business unit.  Collectively, they form a sizeable business so it's not reasonable, effective, practical, or affordable in time or money to have a separate CRM for each.   For example, we have three towing business locations with separate websites per location. We have three cleaning locations with separate websites per location. ...read more

Can there be the ability on the company record to see the total HubSpot score of all associated contacts?   There could be times where different contacts could do different tasks to find information and get a score for these tasks but not enough for them to become an MQL but added together, the company could have a high enough score to become an MQ and be contacted. ...read more

It would be great to be able to export the duplicate contacts and companies and show/filter by owner. Additionally, it'd be great to assign a task or allow the contact owner to be able to merge or dismiss the duplicates.  ...read more

It would be useful if a contact unsubscribe or opt-out created an activity. If it did, you could easily see a List of the contacts who have opted-out or unsubscribed sorted by most recent activity (i.e. the opt-out/unsubscribe date).    You can, of course, easily build an opt-out/unsubscribe list. You just can't see whether these are recent unsubscribes or ancient history. You have to dig through multiple screens on a contact by contact basis to see when they opted-out/unsubscribed. ...read more

As a real estate company, being able to search street addresses on contacts is SO necessary. We would love to see this be a searchable field.  ...read more

How to sort emails (chronologically) that were forwarded to Hobspot via the forward email address? Somehow the emails are sorted by the time of forwarding, but not by the original date of the email. ...read more