Las grandes mentes piensan igual

Since everyone is looking to move from conversation inbox to Help Desk, I think it would be better if you add the button Compose to send emails directly outside without creating a ticket first. ... Mostrar más

When I send a cold outreach email to a prospect, I am interested to see if the client opens the email or not. However, when I personally go to follow up on an email that I've sent and let's say it says ZERO opens, the system tracks if I personally open that email and not the client. It would be helpful to see if I personally open the email or the the intended recipient opens the email. Right now there is no way to tell the difference. ... Mostrar más

I want emails sent from conversations inbox to be logged on the company that the contact is associated to. It's really important that everyone can see all emails sent to anyone at a company from just the company level, in order to get a full picture of who is talking to who and about what. ... Mostrar más

Hello, I'm having great issues with the requirement for each Form submission receiver to be a HubSpot user in the account and as well each HubSpot user to be an actual inbox. Our Marketing workflow has always been sending form submissions to a group email that had everyone from sales and marketing in it and this impediment disrupts our flow greatly.  Moreover, I can't set up a workflow to update the lead source to the actual Form name. As you can imagine, a source named "form" doesn't do much if you have more than one form.  Looking forward to your support on this!!! ... Mostrar más

This request is referring to the email health tool in HubSpot: https://knowledge.hubspot.com/marketing-email/monitor-your-email-sending-reputation-with-the-email-health-tool   At the moment, this tool is a great overview for marketing emails in general. However, there are improvements that would make it easier to draw conclusions and take action - most notably the ability to see health broken down separately for marketing emails, one-to-one emails sent through HubSpot and transactional emails. Thanks in advance for considering this request. ... Mostrar más

For one-to-one emails, HubSpot enables this option by default for any user that connects their personal email address:     For admins, there currently aren't any options to disable this for all users or for select users (that I'm aware of). Each user must disable this checkbox individually.   For some HubSpot customers, certain types of one-to-one emails do not require an unsubscribe link. Typically, ticket and customer service communication falls in this category of communication. For a customer reaching out to customer support, it's strange to receive a reply that suggests unsubscribing.   This becomes a bigger problem the larger the support team in a company. For each new support team member, an admin has to keep in mind that during their onboarding, they should disable this option.   Please either create an option under Settings > Privacy & consent or include an options within presets so that admins can disable and enable this settings in bulk for users. ... Mostrar más

If I schedule a meeting in HubSpot, I have the ability to select a Meeting Type. This is not possible for imported meetings from the Outlook integration. Please add this ability, so meetings scheduled by clients can be appropriately tagged ... Mostrar más

If you're looking for a reliable and safe way to export Gmail to PST, consider using the Advik Gmail Backup Tool. With this tool, you can easily export emails from Gmail to PST format. You can also try the free trial version to test its features, and it's completely safe with no risk of data loss. This tool is highly effective for exporting Gmail emails to Outlook PST files. Plus, it works on all Windows versions, including XP, 7, 8, 10, and 11. ... Mostrar más

Our users are running into issues when replying all to an email in HubSpot, and trying to propose meeting times. The impact is that the guest will appear as the sole participant. Even though the email with the proposed times will be sent to all of the participants of the email, they'd be confirming it to the name of the main guest, meaning that any participant can agree to the proposed times but not be the actual guest who is accepting it.  Can we have an option to select multiple guests/attendees when proposing meeting times? ... Mostrar más