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Often the most important information we want to provide our customers resides in nicely formatted beautiful tables (we usually copy from Excel and paste into Gmail). Unfortunately, Hubspot email templates and snippets do now allow tables. Hence our most common use case for templates and snippets is just wiped away, gone 😞 Hubspot should allow formatted tables in email templates and snippets. ... Afficher plus

I got my e-mail connected. However I don't have a inbox in Hubspot, but I wonder why I cannot get a notification when a contact replies to my work mail. I can see the answer in the activity, and I obviusly get the answer in my outlook, but I would like to get a note in Hubspot as well.  Please make it possible to have notification when you use Hubspot with your personal or work e-mail without having a share inbox.  ... Afficher plus

Hubspot Sales allows click tracking (https://knowledge.hubspot.com/email-tracking/how-can-i-track-links-sent-in-my-emails) but only with a generic Hubspot domain. This makes the click tracking look unnecessary spammy. It would be great, if we could switch the click tracking for Hubspot sales to a custom domain, i.e. through a CNAME record, for example use cl.mydomain.com/1231331 as a URL logic. ... Afficher plus

Ability to add personal inbox or connected email account to conversations inbox. This way sales reps can read emails, respond, etc without the need to use email client. ... Afficher plus

Today, for sales emails, there is no way to separate the open metrics for the contact from the opens of those CC'd on the email. All opens on an email will be attributed to the contact(s) the email was sent to. The only way to ensure the opens are from the recipient only is to send the email directly to the recipient without CCing anyone. It would be GREAT to be able to have a different tracking pixel uniquely put in each recipient -- so that you'd know how many opens each recipient made (of course, if a recipient forwarded an email to others, those opens could not be separated out and would be attributed to that recipient). I'm not sure if using a third-party email system (such as GMAIL) prevents this from being implemented or not. Apps like Superhuman are able to differentiate opens by email recipient. This would be HUGELY useful. Thank you. ... Afficher plus

It would be helpful if within a HubSpot contact record, we could compose and send an individual sales email and mark it "High Importance". As of now, I have to compose the email in Outlook and add the exclamation point (high importance) there - then send the email from Outlook.  ... Afficher plus

There are many reasons why an email may bounce, and that isn't a problem most of the time. However, when the communication is a time sensitive transactional email (invoice, contract, product status), we aren't always aware of it not being delivered in a timely way.   I have 'solved' this problem currently using a workflow on specific emails that will send me an internal email letting me know that CONTACT.EMAIL has bounced from "some important email," because currently there is no way of knowing what email it was that bounced.    Just adding a personalization token for most recent bounced email would even be sufficent, then I would be able to set up logic to send an email when those bounce to the contact owners, including what they bounce from and provide them reccommended next actions to follow up with them. ... Afficher plus

I am sending emails to contacts in my CRM, and I am also keeping in cc some colleagues of mine, who need to be part of the thread. I am interested in tracking whether the external contact of mine has opened the email, but the tracking pixel notifies me whenever anyone opens the email, including my own colleagues.    I would like to add my own domain to a "Never Track" list, so that the Open Count on the email actually refers to relevant opens of this email.  ... Afficher plus

Currently, when logging emails into HubSpot it automatically pulls through all the attachments on the email. This setting can only be turned on or off. It would be great if, like the recent update with logging you're able to choose the deal to log the email too, we could also choose which attachments get logged at the same time.  ... Afficher plus