Great minds think alike

Hello HubSpot Forum,    At this time HubSpot doesnt hold the capability to respond to email threads that have been logged in the system. We had an employee who left the company and we were not able to pick up where she left off in being able to reply to the email thread and providing a smooth transition to the new sales rep. This would be a great feature to be able to reply to an email thread within a logged email. I hope that this suggestion can be taken into consideration and become an added feature in the future.    Thank you!  ...read more

Hello!  When sending an email from HubSpot and CCing someone, it creates a contact record for them each time. We often CC people in our company, and I do not need a record created for anyone being CCed on a record. We only want the primary person who is being emailed.  Please please make this stop! I am constantly deleting people.  ...read more

Hi In my sales role I often have multiple deals associated with one client, but if we receive an email from that contact about just one deal, it will appear in all the deals they are linked to. Is there any way of managing this so that I can specify what deal an email relates to? Can we do it by using Deal Reference Numbers in the email subject or something? As the business grows this is becoming more and more of a problem, and I'd rather find a solution in Hubspot than have to start over with a new CRM! Thanks ...read more

I'm hoping to only receive emails in Hubspot for my email that I assign a specific label in Gmail. I get a lot of emails for my business and I specifically want to use Hubspot for managing communications with business partners and leads. I feel the ability send emails to Hubspot to create tickets rather than receiving everything in Hubspot that gets sent to my address would be helpful for a lot of people like me. ...read more

It's very annoying that when replying to an email through the HubSpot interface, it adds the prefix "Re:" to the subject line — not only to the first reply, but to every single reply you'd send via HubSpot.  Leading to a very unreadable subject line : "Re: Re: Re: Re: Re: Re: [The_actual_subject_line]   The reason this is annoying is that some email clients would just consider the sent message as a new thread and not show it within the initial thread.   It would be better if HS would ditch this (very old-school) practise to put "Re:" in front a subject line. ...read more

Hi, Currently for an email to be logged in HS, the contact needs to be a recipient of the email. Could a feature be added where by adding the contacts email (or some other unique ID) in the body of the email (or the title of the email).   This would be very helpful in storing notes related to a candidate that need to remain confidential to the candidate.   Thank you in advance, Alexis ...read more

It would be nice to include a read receipt to a 1-to-1 email sent through HubSpot. Use case scenario: Our Field Services Team uses HubSpot for Service and often emails customers confirmation dates for a service call. It would be a beneficial feature much like MS Outlook. ...read more

I would like to be able to track the replies to marketing emails that are sent to a dynamic inbox.  I have a system setup to automate our nurture workflows, were we manually sent out an email to nurture contacts, and to make it as personalized we are using dynamic content for each sales rep.  But if a contact replies to the emails, the email is not automatically logged in the portal. It just shows which contact replied, but I cannot see it.  ...read more

When typing an email directly in HubSpot, being able to @ a contact like you can in outlook to include them in the email  ...read more