Great minds think alike

It's essential to increase the 20 MB size limit for 1to1 email attachements.  This is a huge problem; when a customer sends an email to a shared team email with an attachment > 20MB, HubSpot's Inbox is not getting the email, so there's the risk of not giving an answer to a request.    Service&Sales teams often work with > 20 MB attachments.   ...read more

Goal: Provide more flexibility in subscription management associated with sales emails as well as a more consistant CRM administration experience.   (Who + value): Admins - More consistant and expected behavior of the CRM saves time and reduces context switching which makes Admins more efficient. Marketing - Ensures consistant branding, prevents accidental unsubscribes where a prospect clicks "fewer emails from me" and ends up unenrolling from all marketing as well as sales emails. Customers/Prospects - better experience interacting with Sales Reps by making it easier to unsubscribe from their emails specifically without needing to go to a new page. Product deficencies to address: Unsubscribe link present in emails doesn't use any of the pages defined in https://app.hubspot.com/settings/{hub_id}/marketing/email/subscriptions Alternatively, it isn't possible to create a sales-specific subscription page Cannot create a link that would specifically unsubscribe from sales emails and prevent customers/prospects from needing to open a new page to manage their preferences ...read more

This request is referring to the email health tool in HubSpot: https://knowledge.hubspot.com/marketing-email/monitor-your-email-sending-reputation-with-the-email-health-tool   At the moment, this tool is a great overview for marketing emails in general. However, there are improvements that would make it easier to draw conclusions and take action - most notably the ability to see health broken down separately for marketing emails, one-to-one emails sent through HubSpot and transactional emails. Thanks in advance for considering this request. ...read more

Some users use an alias email address for sending and want the From name to be customized based on the context of how they are using that address. In Gmail, you can customize the From name based on Alias and users would like to replicate that in HubSpot. Presently it shows the Across All Accounts user name connected to the account.  ...read more

Hi team,    Suggesting the following idea for more optimal unsubscription messages when we include an unsubscribe link below the email signature. Currently we have 3 options:  Is this email not relevant to you? Click here To stop receiving these emails, click here Prefer fewer emails from me? Click here These three options all have 'negative' tones that the emails are unsollicited however for GDPR compliant users which are emailing contacts expecting communications from them, more options or the ability to customise those options would be great. ...read more

https://knowledge.hubspot.com/email/add-an-email-alias#:~:text=In%20your%20HubSpot%20account%2C%20navigate,menu%20and%20select%20the%20alias As per this KB, currently we are not able to send out from within HubSpot for outlook email alias. This is very difficult for mac users who are using the outlook app, as the new outlook app on mac doesn't allow users to send out emails using alias. Would love to have this feature where users can do so via the crm itself. ...read more

Within HubSpot we are allowed to send up to 1000 emails a day. It would be very help to be able to change that to a lower number. Just because HubSpot allows it, does not mean Gmail does. Gmail would flag your account as spam and so therefore sending 1000 would not be good. I suggest having at least the options of 100, 250, 500, 750 and 1000 or even better be able to manually write in a max of how many a company would like their employees to send.  ...read more

Often we have internal email chains related to contacts, companies and/or deals that need to be logged in CRM. The customer contact name may or may not be part of the email chain. There needs to be a way to manually log an email chain to a contact without using email automation.  This is a standard feature of most other CRM's including Salesforce and Netsuite. ZenDesk provides this functionality by offering a unique forwarding email address for each contact that can be used to log any email chain to any contact through a manual forward to the log address.  ...read more

At our company, we work with "Never Log List" to avoid accidentally logging internal, often personal mail traffic in HubSpot for privacy reasons. However, 50% of the internal mail traffic would also be important to log. Therefore, my suggestion would be to make logging of internal mail traffic possible with the help of certain individual subject contents, such as the ticket ID number, etc., even with the NeverLogList. ...read more