Great minds think alike

It would be nice to see call date and time also for calls older than 1 day, this at the moment is not allowed by the UI. You can only check call start time for calls that have been placed "Today". ...read more

I'd like to provide a way calling minutes should be counted for users integrating with their own calling plans within the HubSpot platform.   This feature is primarily for subscribed users who have outside phone plans (such as RingCentral) alongside their HubSpot subscriptions.   The goal is to utilize the calling minutes allocated by their external carriers without constraints of HubSpot's predefined caps. This would provide a seamless experience for those who wish to leverage their existing phone service for client interactions.   By implementing this feature you would be making their HubSpot experience more flexible and accommodating. This change will heighten user satisfaction, improve customer relationships.   Examples of other places or products who have this feature: Zoho CRM, Close CRM, Freshsales CRM.   Best regards, Corey  ...read more

Hi there,   The feature I would like to see is a HS phone that I can "pop out" of the main window and have on the side, so I can dial and test numbers before adding the contact to my CRM.  ...read more

Add playbooks to each call based on the playbook settings. For example, if the call is longer than 1 minute, the playbook pop up in the call and you need to fill it out before you log the call as "connected" etc.. ...read more

Inbound calling seemed promising. . . until two discoveries:    1) Hubspot will play a horrible ("This call is being recorded" message). don't know how you could sell with that message...    I wish we could turn off recording specifically for inbound calls BUT leave it on for outbound calls. . . not an option in the current settings   2) It's no fun that you have to open a separate tab to recieve calls.    ...read more

It would be great if there is an option for the call or meeting type to be preselected during a call or meeting activity. This is because most of the time there is only one value that is the most common or always used. In all other cases, it could be manually adjusted. Ideally, this could be divided by groups or users. For example, an employee named xy who belongs to Group A should automatically have the call type "Call 1" preset, so all they need to do is enter the result. ...read more

Currently, there is no documentation stating that toll-free numbers can be used with the SMS tool. While it looks like using toll-free numbers is not currently possible with the calling tool (source), some businesses fully rely on using toll-free numbers and thus having the ability to add toll-free numbers to the SMS tool would be greatly beneficial for businesses in this demographic.  ...read more

Hi, it would be great to have MS Teams calls integration with HubSpot and have the ability to report on that.  ...read more

Good day,  when I have an incoming call into my work number, I have the calls being forwarded to my personal cell number. The caller ID on my phone doesn't specify that it is a HubSpot directed call. Can we identify the call as a HubSpot call?  It just says the number and the location from where the call is originating. Is there a way that the incoming call can be identified on my cell phone as a call coming from my work/HubSpot number? ...read more