Great minds think alike

#About Number formatting: - 1. Whenever our sales agents try to call from HubSpot they have set up number formatting first. So, it is wasting of time according to my sales manager.  Kindly Create a bulk Number formatting feature. #Find International Numbers: - 2. My sales manager wants to find international Mobile Numbers. So, Kindly Create a feature for this also. ...read more

Hi team! For recorded calls, customers can see how many % of the call involves an agent speaking with the prospect (and vice versa). It would be helpful to have this as a reporting property so that sales managers would be able to spot trends that would help in closing deals. Thank you! ...read more

No one likes to start a live chat and then have no agents available.  Unfortunately, many companies that use HubSpot aren't large enough to have dedicated phone agents and separate chat agents. As anyone who has tried it can tell you, it's exceptionally difficult to continue a live chat conversation when you're on the phone with another customer.   We use AirCall, integrated with HubSpot, but this could apply to HubSpot calling also.  If a user is on a call, it would be great if their chat status could be set to away, and then automatically be set back to available when the call is finished.  Additionally, if a user is on a live chat, it would be great if their phone status could be set to unavailable until the chat is complete. ...read more

I receive feedback from some clients, that my number is displayed as "Anonymous" when calling from Hubspot.    I connected my mobile number to Hubspot and Hubspot confirmed my number. The Number is correct, however as Hubspot is working with Twilio as Calling application, my number is categorized as spam number and this makes my outbound calls hard as no one will pick up, if they receive my call as anonymous call.   I wanted to know, if someone else is experiencing this and whom to contact from twilio to qualify my number as valid.    Moreover: a few days before it worked and my number got displayed.     ...read more

When adjusting the different filter possibilities in the contact-list, e.g. the filter for "last activity is yesterday", it does target the last 24 hours, so the last day of the whole week. This means on mondays it does target the sunday. An option to target the last working day will be very helpful. So on mondays it targets the fridays by default.   Even after talking directly to the HubSpot support, there was no workaround available for this. Please enable using working days as a filter.   Also, like mentioned in the HubSpot Ideas often already, please enable the customization of the working days. Thank you so much! ...read more

Offer phone numbers in more countries ...read more

It would be nice to have the ability to manually unflag potentially fraudulent numbers when we know they are not.  ...read more

Using a system like AirCall works wonders for a salesteam and mine included.    We can call from the Desktop through HubSpot with the AirCall number. Being in sales and doing good requires that you are more free than just being attached to your desktop. What happens when a customer or potential calls back and you are at the coffee machine or out for a quick walk - You have to bring your laptop?   The solution here that is in a big need is that HubSpot calls through AirCall or alike calling systems work through the phone so that you can move around and everything is neatly at your hand.   When is this feature integrated?   Regards, Christoffer  ...read more

Our sales team wants to be able to access number dialed in a report. We often have multiple phone numbers for a contact and mark them as "bad" if we have the wrong number. I've created a report that includes the contacts with bad numbers and I can see which number was dialed on the timeline (there is an old request for that feature here: https://community.hubspot.com/t5/HubSpot-Ideas/Display-called-phone-number-on-call-timeline-event/idi-p/17583) but I don't have a way of pulling the actual number dialed into the report. As far as I can tell I can only access it by hovering over the call activity record in the timeline. I need to be able to pull the actual number dialed into the report so that we know which numbers to remove or update for our contacts.  ...read more