Great minds think alike

I would like to be able to pre-record a number of voicemails and select which one to use when I get Voicemail when trying to reach customers. I get voicemail most of the time when reaching out to clients and it would save allot of time and allow me to leave the perfect voicemail every time. ...read more

Subject says it all. A graph showing frequency of calls and connect rate by time of day and day of the week would be phenomenal. ...read more

In case our telemarketer team wants to filter their daily phone activity we need an automated property based on their phone activity, i.e. "Last phone date" ...read more

ISSUE:  Currently automatic call tracking tracks 'call duration'. This data is visible for reporting and data analysis for calls made through HubSpot.    While there is an option to log calls in HubSpot that are not generated through the HubSpot call functionality, there is no option to insert the estimated call duration of the call.    Due to this missing field, only automatic calls are utilised for sales performance reporting in HubSpot.    RECOMMENDED SOLUTION:  Add a field for estimated call duration so that sales teams can add in the estimated amount of time they spent on the phone call. This will allow for manual call logs to be considered in the call duration reporting for data analysis on sales performance.    ...read more

Hi All, You can now get new a phone number through HubSpot! However, we know that for many of you, getting a new number can be a big deal because your current phone numbers are already used throughout your network.   We are working on offering number porting. Use this post to let us know if you need number porting (and in what countries) and we'll keep you updated on our progress.  ...read more

There are a few othe CRM's whose mobile applications will allow you to call through the mobile app and it records the call and gives you the option to log the call outcome and notes after you hang up. This would be a great feature to have available as a field rep I am not always able to call through my browser to save the audio into Hubspot. Also to be able to log incoming calls through the cell phone app based on recognized phone numbers for a given company or contact.  ...read more

It's great that we can apply our phone number to the outgoing caller ID in the CRM, but the ability to add our company name as well would be even more helpful. ...read more

I think automatic recording would be useful when calling a contact from Hubspot, some times the manual option is missed when dialling somebody back for example. Always useful to be able to listen back and would be even better if it logged the call with the recording automatically. Thoughts? ...read more

I want to be able to track and count the calls made per contact. My process requires that I assign tasks/workflows depending upon the number of calls made to each contact. While the property 'Number of Times Contacted' exists, it tracks a mix of calls and emails. I am sure it is not difficult to track only the number of calls as well. It will not only make life much easier but also give some valuable insights pertaining to efficiency of the calling process.   ...read more