Great minds think alike

Our meetings are already scheduled through the Teams meeting booking page. From our meetings follow-up tasks are in most cases needed. When documenting the meeting, the option to automatically create a follow-up task with a checkbox (like when logging a call/meeting) would be great. Like this:   This would also be great for automated logged calls. We use Aircall which is also automatically tracked/logged in Hubspot.  ...read more

Hi All, You can now get new a phone number through HubSpot! However, we know that for many of you, getting a new number can be a big deal because your current phone numbers are already used throughout your network.   We are working on offering number porting. Use this post to let us know if you need number porting (and in what countries) and we'll keep you updated on our progress.  ...read more

With the addition of new inbound calling features, we'd like to enhance the customer service team and customer experience by providing a way to generate tickets from inbound calls.    There are integrations that allow for this, but it should be possible within the platform. I'm currently exploring the option of using Ops Hub with our CAM and CC, but an easier solution would be great!  ...read more

Hello HubSpot community! We're excited to offer phone numbers and inbound call forwarding but we know users also want to answer calls within the browser app. Please use this post to let us know how important receiving inbound calls within HubSpot is to you and we'll keep you updated on our progress. ...read more

Good Morning, My company is transitioning from one CRM to Hubspot. So far I like everythign I have encountered except for one feature that you don't offer or have currently. I would like to submit and idea for voicemail dropping. The CRM we are coming from allowed for us to record voicemails and then when we reach a voicemail system when it says please leave message after the beep we could click on the pre recorded voicemail. It would leave that voicemail then disconnect after we clicked that voicemail. Is there a possibility to create and make this a feature for Hubspot?  Thank you, ...read more

Hello HubSpot community! We're excited to offer phone numbers and inbound calling and we know handling voicemails is a big part of inbound calling.  Please use this post to let us know how important voicemails are to you and we'll keep you updated on our progress.   ...read more

When a phone number field has data put into it, it is up to the User to format it the way they deem appropriate. That is not the most user-friendly or data-centric approach. This is a good way to allow users to enter incorrect or sloppy data and cause possibly difficulty with search results while also affecting adoption. There are many other CRM platforms out there (At least 12 I could find) which will automatically format a telephone number.   Hubspot does not currently have this basic feature.   Suggested solution: When a telephone number is typed into a phone field, the number should automatically format to the Contact's standardized country format with a country code in front of it.  So, for US, +1 (555) 555-5555, for UK, +44 5555 555555, etc.  Some countries do not have standardized formats, but widely accepted formats, or multiple formats depending on when the phone number was assigned. I do not know of an easy solution for that, but choosing one format or at the minimum, placing the correct country code in front of the numbers according to the selected country on the Contact or Company would be helpful. Possibly a non-editable drop-down with country abbreviation and code which auto-fills but is still selectable in case of error. This could also help with the calling feature if calling out of the country.   An admin User should be able to toggle in settings whether or not the field will auto format with country code. At the bare minimum, as a US based company, it should at least format any 10 digit numbers into standard US format (555) 555-5555. ...read more

We currently have to use a service like Aircall to handle the inbound calls, which is not ideal. When you do the outbound calling from Hubspot it would make sense to also be able to handle the inbound calls and get them properly tracked, recorded, etc. ...read more

We need to have a default automation that sets the call direction to Outbound or Inbound based on the call being made or received.   I understand the HubSpot inbound calling is still not rolled out to all regions but this will still be helpful.   As a starting point if we can at least have it for outbound calls it will be awesome.     ...read more