Great minds think alike

I have two feature requests.    1) Can we record voicemails by call type and select from a dropdown so when we prospect we can select the VM to use vs. leaving a manual VM each time?   2) It would be great to have a feature that emulates the local area code of the prospect to boost connect rates. ...read more

Some countries such as the U.S. have both One-Party and Two-Party Consent states. In One-Party Consent states such as Texas, only one party is required to consent to call recording.    However, the inbound call recording prompt is played for all inbound calls, regardless of their origin.   As the inbound calling tool does reflect the caller ID, it should be possible to determine where the caller is from based on the area code and decide whether to play the call recording prompt.   Since we have the ability to honour this for outbound calling, it should be considered for inbound calling as well. ...read more

We would like to record all calls by default, can this be an admin setting where we check a box to record all calls, then should the call not need to be recorded we can select the record button to turn off.   (Just moved to HS from Pipedrive (also Twillo) which does allow all calls recorded without the need for someone to remember to click the button which when we make several hundred outbound calls a week leaves room for much human error or users not enjoying the platform as they have to consistently repeat an action, it's like pushing a button in a milk factory all day, no one enjoys that. ...read more

We are using Aircall to make calls from Hubspot. We need to be able to set Aircall as our default call tool so that our team does not need to toggle from Hubspot to Aircall each time they want to make a call. Currently it is an extra step that is affecting prodcutivity.  ...read more

Filing on behalf of a customer: Hi team, At the moment we can turn on a setting on Android to have Post-call logging (see screenshot atttached) - however, this is user/device-specific.  It would be helpful if there was a way we can set this within HubSpot for users within permissions sets to "force" sales reps to log their call activities moving forward.  Looking forward to this feature possibly being implemented! ...read more

We have a sales admin who looks after 3 reps CRM entries and data, often collating and standardising information coming in from the team, they also enter notes, calls, meetings etc for the reps when they're on the road.  The ability to reassign the activity to the real owner would be handy as currently the CRM only registers the owner of the activity as the person who filled it out, so our sales admin has all activities assigned to them rather than reps, hurting our ability to track KPI's effectively! The only current workaround is to have them log in and out of each rep HubSpot account to fill these in, which is terribly inefficient. It would be super simple to add a drop-down to the logged activity to change the 'owner' of it to another sales hub user.  ...read more

Business Objective: I want to create a library of calls that would be great for onboarding and training. There is currently no way to add a tag such as "Training" to a call and create a filtered view of calls marked as "Training."   Other use cases include tagging calls with product names, campaigns, or any other element that someone may want to report/filter out on.  ...read more

Using a system like AirCall works wonders for a salesteam and mine included.    We can call from the Desktop through HubSpot with the AirCall number. Being in sales and doing good requires that you are more free than just being attached to your desktop. What happens when a customer or potential calls back and you are at the coffee machine or out for a quick walk - You have to bring your laptop?   The solution here that is in a big need is that HubSpot calls through AirCall or alike calling systems work through the phone so that you can move around and everything is neatly at your hand.   When is this feature integrated?   Regards, Christoffer  ...read more

Hi,   We have 6 seats for HubSpot Sales Professional. We have 1 out 6 reps using the calling minutes (16 hours - 960 minutes / month) and the other 5 users dont use their minutes AT ALL. Can WE please have the ability to share minutes across team members? It is so frustarting every month near end of month i have one rep asking for more minutes and he cant use from other team members. We pay way too much for this not to be a functionality. Please update/fix ASAP. THANKS! ...read more