Great minds think alike

After the recent update all placed from the HubSpot browser to have a mandatory outcome, it would be great to now have the same feature for manually logged calls. ...read more

Currently, there is no documentation stating that toll-free numbers can be used with the SMS tool. While it looks like using toll-free numbers is not currently possible with the calling tool (source), some businesses fully rely on using toll-free numbers and thus having the ability to add toll-free numbers to the SMS tool would be greatly beneficial for businesses in this demographic.  ...read more

Tbh most of the sales enrichment tools have crappy phone numbers. Similar to how hubspot marks emails that bounce globally-- it would be outstanding if hubspot could also automatically flag bad phone numbers to save our reps time.  ...read more

Inbound calling seemed promising. . . until two discoveries:    1) Hubspot will play a horrible ("This call is being recorded" message). don't know how you could sell with that message...    I wish we could turn off recording specifically for inbound calls BUT leave it on for outbound calls. . . not an option in the current settings   2) It's no fun that you have to open a separate tab to recieve calls.    ...read more

Could we select the number of rings before a call either goes to voicemail or is routed to another person?   Right now, it rings very long, and as a consequence, we see fewer people leaving voicemails.  ...read more

The new auto-formatting and validation feature for phone numbers is a step in the right direction.   However, the current integration seems to be missing the mark with regard to user experience. I was unable to find any articles or posts in the Help Center announcing the new auto-formatting feature. The only Knowlege Base article that pops up when searching "phone number validation" is a detailed breakdown of editing default contact properties, and then there is only a reference to the validation and formatting being applied "automatically by Hubspot based on the country code."   This feature is certainly a step in the right direction, but several improvements are needed to improve the user experience and make the feature more functional overall (noting that recent comments on an "old" idea thread are already being discussed here; skip to page 7).   Suggested improvements include:   Global Setting to Enable/Disable auto-formatting at the account level - currently, the feature is enabled by default with no disable setting available Global Setting to assign a default Country Code - currently, the Country Code must be selected manually for every new contact (see screenshot below) Bulk edit phone numbers to apply Country Code format & validation -- currently, only able to apply formatting & validation when editing one individual contact at a time OR when adding to new contacts manually added (not via web forms -- this is needed, too) Retain "number only" format for export and/or sync to other apps or integrations to remove non-number characters (parentheses, plus sign, spaces) Default behavior of phone number formatting & validation when creating a new contact:     There are likely other enhancements that other users, especially those not based in the US, would appreciate. ...read more

Hello HubSpot community! Currently we provide phone numbers in the US, UK and Canada but we have plans to offer numbers in many more countries. We don't have a timetable but it is something we are actively working on. Use this post to let us know where you need numbers and we'll keep you updated on our progress.  ...read more

We have several clients (and ourselves included) who have a general number that rings to their office. Right now, all inbound numbers in HubSpot have to be assigned to a specific user - and only that user which is problematic when you want someone available to answer a specific line.   It would be great to be able to add a general number - whether main line, support, sales, and have it route to the next available rep of that type or to a specific team.   Sales call comes in - round robin to Sales Team or to all Sales Pro Paid Users; same with Service calls routing to the service team. ...read more

Hi @All!  We would wish for a shared phone number for the included hubspot numbers. We are a computer company and have several main phone numbers for sales, support and so on.  It would be very nice to have the option to set a phone number for i.e. the suppor team. So it rings in every hubspot browsers and who ever takes the call first will be the one doing the ticket.  right now we do not have the option to lead calls to a specific number to all support agents at once... thats why we cant use the ingoing call feature.    Thank you!  ...read more