Great minds think alike

HI,   The revenue analytics need to have a couple of features to be able to do the significant job of calculating NRR.   1. customized so we can have a beginning of balance and end of balance. 2. be able to separate churn and downgrade instead of one big block with lost revenue.   3. be able to add it to a dashboard  4. be able to export it    Thanks  ...read more

Some users use a combination of HubSpot and Google Analytics to measure the traffic to their website. It would be beneficial to include the Unique visitors analytics into the Traffic Analytics breakdown as some users find this insightful when reporting. Being able to meausure this metrics based on different times such as how many unique visitors accessesed the website every, week, day, month, year would also be helpful so that users can carry our all their traffic analytics on HubSpot.  ...read more

It'd be very useful to be able to toggle some kind of average trendline for line charts - this would allow clients to make better at-a-glance assertions about trends.     ...read more

It would be great for management / analysts to be able to select a group of meetings / calls and the associated notes to put into either a wordcloud generator inside HubSpot or for HubSpot to be able to calculate the themes of the notes.    This could then allow management to see what the top themes are in discussions between their teams and customers / leads to see if top propositions are being talked about or if their is a need for extra support required on a current topic.  ...read more

We typically advertise using a mix of paid social, paid search, paid display, and more. It would be helpful to be able to group our campaigns in a report to see how each channel performs for lead generation.   Being able to share a snapshot of how each advertising channel is performing would enable our team to easily report on performance and ROAS to our executives. The ability to create custom groupings also enable our team to make the best decisions in terms of allocating budget and making campaign optimizations to maximize results.   I connected with Hubspot Support and it seems this is not an available feature at the moment. I know our team would love this feature to be added and I'm sure other organizations that rely on multi-channel advertising would also find this feature extremely valuable!  ...read more

To start off, it would be great if live chat chatflows (as distinguished from chat bot chatflows) had their own "Details" dashboard. Or at the very least, some way to count the number of conversations that are initiated with them, regardless of whether the responding agent creates a ticket for them.   In lieu of that, it would be great if the "Conversation website URL" activity filter had the option for "contains" instead of just "contains exactly". Between consistent URL paths and UTM tags, this would make it easier to understand the ratio of high-quality to low-quality conversations our customer engagement team has to field. ...read more

Sales team members spend a lot of time researching and cleansing prospects, which (currently) is not fully transparent within Hubspot's activity reporting.  It would be great if the ability to track and report on things like:  Recent changes to email address, recent changes to phone number, updating LinkedIn information and when those changes were made.  This provides insight and value to the cleansing / prospecting work our sales team does everyday to keep their pipelines healthy.   I'm sure there are more metrics that would be helpful, but those are the ones I'm missing at this very moment 😉   ...read more

It would be nice if we are able to remove historical analytics data (like traffic history). Even better if this can be done selectively (for example based on domain, or time period).   Also a full portal reset option (very well hidden ;)) would be a nice option ...read more

I'd love hubspot to be able to take a phone number, reference the area code of that phone number's location, and provide a time zone referenced by that phones area code. I worked with a company that had implemented this via another CRM and it had an incredibly positive impact on our teams' performance. ...read more