When you want to associate a contact activity such as an email or task to a specific ticket, you have to find the right ticket record out of all tickets, which could be 50-60 or more as time goes on.
It would be great if when we go to associate these activities, only open active tickets would show up and not all tickets, especially if they are older closed tickets. We have customers that constantly put in tickets and often will name them with the same subject line. It makes it confusing when trying to identify which is the current open ticket when we have to scroll through a long list of every ticket ever submitted. This is not as much a problem right now but it will be a huge headache a year or two down the line when someone accumulates hundreds of tickets.
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