I run the sales team of a company and ask that all my team enters all cusomter interactions (emails, meeting notes, SMS messages, call logs, etc) into HubSpot. We use this as a system of record for all customer related activities. Instead of emailing one another when thre is new customer information, we just use the @<person name> tagging feature in activity notes to make others aware of this new activity. I would like to see whom, amongst those tagged, have actually acknowledged reading the information. To do this, I would like for them to flag their acknowledgement via something like a "like" button or similar. The idea of using emoticons like a thumbs up or thumbs down, etc is so that I can also track the reaction of those being tagged. For example if someone thought the note was problematic and puts a thumbs down, that the individual should be adding a comment against that note to explain why. This way, we can avoid using emails for customer related discussions altogether and leave it in Hubspot. Yes, we can track emails in HubSpot via email tracking, and we do this also. But for LinkedIn, SMS or physical meeting notes, etc it is not practical to use the email tracking function, so I'd like to use HubSpot for such communications between team members.
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