Hello, if you open a notification that I have been mentioned somewhere,  a deal opens but since there are a lot of comments and notes and I have no idea what changed and since there isn't any deeplink / anchor I have no idea what notes I was mentioned i   It would be similar when you receive a notification on facebook saying that somebody commented your post and after clicking you would go to your wall full of posts...no, facebook takes you to the one specific post, that's all :) ...その他を表示

When @mentioned in a note in a 'deal', 'company', 'contact' i am sent a email notification showing a preview of the comment (see below example):  Notification showing preview However, when I am @mentioned in a 'comment' added to a note on a 'deal', 'company', 'contact' i am sent a email notification that does not show any preview of the comment :( (see below example):    notification with no preview This is increadably frustrating as I have to click through to view each and every comment, when I am able to field comments if they have been left as a note... Also, when clicking through from the notification, you arrive in the deal, not on the note that the comment has been added, or the comment itself... this means i have to scroll through to find notes with comments on them, then click through to see if that is where I have been @mentioned....?  This means that i risk not seeing comments as the navigations from notifications is awful and as i have no idea what the comment say's i don't know what i am looking for...! WHY would you change the way you send notifications when you created this new feature?   Terrible UX... :(   Please fix this so I can always see a preview of the comment I have been @mentioned in. ...その他を表示

Idea has also been presented here: https://community.hubspot.com/t5/HubSpot-Ideas/Scroll-directly-to-bottom-start-of-contact-activity/idi-p/199768   But also, a reverse timeline would be another option wherby the first activity is seen first, and this can be selected in the filter options.   Without this, we need to  scroll through heaps of emails and activities, and sometimes there are double ups in replies as well causing confusion (and more scrolling!) ...その他を表示

Love the new commenting feature on Notes, however, it seems that in order to get a notification when someone comments on a note you left, you either need to: a) be following the contact.  OR b) the person leaving the comment needs to tag you again.  Is this correct? Would it be possible to get a notification anytime someone comments on your note? Thank you.  Robb did not get a notification when Rick responded.   ...その他を表示

I am writing to complain about your new policy (effective in early August 2019) of not showing location with the email opens. I rely on that info to let me know if someone is out of town, or if the email has been forwarded to another person in another location. Can you reconsider this? It's really a big disappointment! ...その他を表示

I know there are already several other posts about exporting notes. I just want Hubspot to tell us:  are you developing this? Why isn't it possible?   Yes there are third-party applications, but it would be GREAT if we didn't need them. I was dismayed to discover that notes are not exportable, much less images. As a result, "Notes" have become useless for me. I'm going to stop using them. I will have to create a bunch of other properties to hold what I used to put in Notes. :-/  ...その他を表示

Overview We are currently trying to use HubSpot for support and CS teams. We added the intercom and HubSpot integration so now CSR's can see conversations on a contact which is a great first step knowing but it's not very actionable.    Request The hope is to report on how many conversations a company/ contact has in a given period. This way we can see which companies are taking more time and energy. Maybe flag it to get the CSR to reach out and help.  Bonus This would be even better if we could flag the unhappy customers from Intercom in Hubspot via a report that could go on a CSR dashboard.  Ideal CSR Dashboard: *# of companies per CSR, MRR, Last logged in (from Intercom), Happiness (from Intercom), Paid/ next payment (via Chargebee integration), last contacted(being able to exclude or include intercom interactions), *Stage of onboarding, *Missing data needing to be filled out.  *means we can currently do it Thank you so much for listening! I really hope we can make HubSpot our CS tool as we scale but if you are not planning on working to be that let me know so I can find another tool.  ...その他を表示

When trying to look at the correspondence history (emails) with a contact, it is very difficult to follow a sequence, and it appears emails appear multiple times and seem to be in random order. it would be nice if there was just a chronological order with the most recent message sent or received at the top and each subsequent message as you scroll down. It's frustrating to find the content I'm searching for ...その他を表示

When I am looking tasks I can filter by state, title, type, date and the owner of the task but I can´t filter by the contact or deal thats is associated with the task and it`s makes difficult the work of my team, because we need to know if a contact or deal has more than one task associated. Can you add the filter for this option please? ...その他を表示