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Currently no mails from a ticket are shown in the activity feed of a company when the company has been associated after the ticket has been created. This is not a good UX since I always need to open the different tickets to see what is going on. As a user I expect the mails to show in the company's activity feed once I associated it to the ticket. ... Afficher plus

At present it does not seem possible to control what information a user can access in the activity feed. Within the plethora of customisable options it seems this is one of the more obvious as some of the other access limitations you may place on a users permissions could be essentially side stepped by information served up in the activity feed.    You need to give admins and their business more control over this not just at a user level. Given that a user can tune in and tune out "relevant" activity why can the business not itself define what is relevant activity for its users.    This should be relatively simple to deliver with a lot of value for businesses with complex product, division, team and department structures. ... Afficher plus

Hello HubSpot Community, I am excited to propose a groundbreaking feature that could transform how we interact with contacts, transactions, and companies within HubSpot: the integration of an AI-assisted email writing and responding field.   Idea Summary: Imagine being able to draft or reply to an email directly from the contact, transaction, or company records by simply using a few keywords or a brief description of your message. HubSpot's AI would take this information and generate a complete, personalized email, ready to send.   Why is this a great idea?   Time-saving: Spend less time drafting emails, more time for other important tasks. Increased efficiency: Quickly respond to clients, prospects, and partners with relevant and personalized messages. Enhanced user experience: Simplifies communication management, making HubSpot even more integral to our daily routines. How does it work? You're on a contact record and want to send a follow-up email after a call. Instead of composing the entire message, you simply enter "follow-up email after call, mention product X and propose meeting". The AI composes an email based on your description, which you can adjust as needed before sending.   This feature is inspired by advancements in AI and the growing trend towards intelligent automation. By integrating it into HubSpot, we can take another step forward in CRM efficiency.   Your support is crucial! If you believe this feature could benefit your business, please vote for this idea and share how you envision using it. Your feedback is valuable in turning this proposal into a reality.   Thank you for your time and support. Together, let's evolve HubSpot! ... Afficher plus

we have linkedin connection requests and messages going out that aren't being reflected on hubspot records. it would be very useful to have those there. for atttribution reporting purposes but also for record transparency.    right now it would be A TON of work to manually log all the connections you send out.  ... Afficher plus

Hi Guys I use JobAdder for both ATS / CRM, can you still track your email through jobadder?   I've synced HS & JA with all my data.   Cheers in advance  ... Afficher plus

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Hey HubSpot,    The parent company record really should be the sum of it's children. It would make since for there to be a default association pattern where when contacts are added to the children companies they are also associated to the parent record so all activity flows there.    then if someone wants to get specific, they could just click on the child company and view activity related to that one child company!   thanks!! this is a major painpoint for adopting hubspot as our sales CRM ... Afficher plus

Last Contacted is not granular enough for our team. They also need to be able to see when the last email was and when the last call was.    Those properties exist on the company record, is there a reason they are not also on the contact records?    This is something that should be a default hubspot calculation, not a custom build. TIA!   @rwebb1 @adimarino  BDRs will be very appreciative! ... Afficher plus

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