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The ability to send SMS is key for most businesses, even for businesses that don't market with SMS, being able to send this for sales or service is key to allow timely communications with clients.   Although there are lots of external platforms which allow SMS, they are often clunky and with procurement requirements in the Enterprise space preferring a lean supply chain of fewer suppliers, the ability to do this directly in HubSpot is key.   This could work in the same way which calls does within HubSpot, utilising the integration HubSpot already has with Twilio to perform the following:   Craft and send SMS via Workflow actions Send 1:1 SMS via a contact record Trigger workflow actions based on an SMS being received (similar enrollment criteria as marketing emails) It would be great to be able to utilise the conversations inbox to manage replies It would be great to be able to create bots in chat flows to automate SMS conversations   The privacy and compliance element can be managed to utilise the current subscriptions mechanism allowing subscription types to be created for either email or SMS whilst also respecting GDPR tools such as legal basis and the boolean unsubscribed from all communications.   A log of SMS messages similar to calls could be run within an object like the below:     Within the conversations inbox:     With Chatflows:     In Workflows:     ... Mostrar más

Similar to WhatsApp integration, hopefully, we'll get a version for Viber as well. ... Mostrar más

We have our contracts as "attachments".  However, whenever our emails have an attachment, it goes on that list too.  This means we have to endlessly scroll to find the document we are looking for.  Any suggestions on how we can organize this better. ... Mostrar más

I just have a suggestion. I think it would be great if there was a reaction button on notes. Where we could simply "like" or acknowledge something on a note. 🙂  ... Mostrar más

Idea has also been presented here: https://community.hubspot.com/t5/HubSpot-Ideas/Scroll-directly-to-bottom-start-of-contact-activity/idi-p/199768   But also, a reverse timeline would be another option wherby the first activity is seen first, and this can be selected in the filter options.   Without this, we need to scroll through heaps of emails and activities, and sometimes there are double ups in replies as well causing confusion (and more scrolling!) ... Mostrar más

I want to be able to track in reports the number of inbound calls I get using a designated HubSpot Phone number. ... Mostrar más

Problem: As a member of the CS team, I often need to enroll contacts who have already been sold in post-coaching/training sequences to ensure they are taking action after our session. A contact can only be in one sequence at a time. If a contact is already in a sequence, I cannot easily see from the Contact Record which Sequence they are enrolled in. If they are enrolled in a Marketing Sequence, I can inform that team that I am unenrolling them for now, as they are in a different part of the customer journey. ... Mostrar más

Salesforce allowed us to view calls to all contacts under an account or company under the company activity history. This is a big gap in hubspot and means we have to click into each contact to view activity history for people who represent an account. Our company deals with finance departments and we have multiple contacts per company, i.e. controller, AP person, clerks, etc, and it is ideal for us to have an overview of all activity to all contacts under a company's activity summary so we can see what kind of communication has been had with a company. we find this to be a big shortcoming for hubspot.  there is additional information and screenshots of my request in my chat with nadia from 3/21/23 - ticket #12121526 ... Mostrar más

Super wierd that Form Submissions cannot be associated with other objects (beyond the original Contact object).  I suspect that Form Submissions are the only activity where this is not possible. Super annoying because, for example: a Form Submission is the initial trigger for a new Deal, a sales enquiry from a potential new customer. Would be ideal therefore to see the Form Submission in the Activities line for the Deal, so that colleagues can see how the Deal originated. Many other use cases for association of Form Submissions, especially with Tickets and Companies.   ... Mostrar más