Great minds think alike

I would like the ability to create a shortcut to be placed in the top area of the new UI.   The new beta UI leaves a bit of empty space in the header and for me, who jump around to different departments/customers/tickets multiple times almost every minute, it would be grand if you were able to pin objects (ticket view/deals/dashboards) to the space right of the search bar for easy and fast access. Preferably you'd be able to pin a shortcut to a specific view, for example "My open tickets".   I work in customer support and I check older tickets, company information etc. all the time, and I work closely with our project coordinators and other teams in their own tickets. Anything to save a click or two would make me more effective in my area.   ...read more

New users to HubSpot are publishing their website and connecting their DNS, only to find the root domain has a 404 error and the URL with the language slug (e.g. /en-gb) is the only way to reach their site.   Removing/updating the language settings after the DNS results in a 404 error until the server cache resets, which further compounds the issue.   It would be great if the defaults for language settings would look like this:   And the user has the option to turn "Use prefix in slug" on, instead of off.   This question has come up multiple times in different forms ever since this feature was added (ex 1, ex 2, ex 3, ex4, ex 5...) ...read more

As of Sep 2024, you can backup the entire HubSpot ecosystem, but somoene needs to go into settings and press the button to start the backup.  It would be awesome if there was a way to run that backup automatically.  Is there? Thanks! ...read more

Dear HubSpot team,    right now the HubSpot cookie banner is only possible with Google Fonts from Google servers. Our external GDPR consultant informed us that fonts should be hosted locally ... even the fonts used in the small cookie banner.   Could you make that happen?      ...read more

If you have multiple brands or business units, using the brand kit functions in Hubspot is a complete mess. The customer experience is completely inconsistent making the use of the brand kits almost pointless. I would like to see much more consistent use of the brand kits for each business unit.   Here are examples of the differences in choosing colours in various places in Hubspot:  Landing pages show Favourite brand colours (a list of all brand colours from all BU) CTA's show only our TEG brand colours when you are in ALL business units, eg when you are in a brand that is NOT TEG the TEG colours are still showing, not the actual brand colours. When editing a Theme in settings, the TEG brand colours show when you are in ALL business units (like in point 2). Emails show the CORRECT brand colours per business unit in the content editor, however in the text editor (changing colour of text boxes) the favourite brand colours show like in point 1. Forms (when creating under Marketing > Lead Capture > Forms) it shows the CORRECT brand colours per business unit. However when accessing Forms under (Settings > Tools > Marketing > Forms) it is showing the TEG brand colours when you are in ALL business units. It's a very inconsistent user experience. And I find it so confusing and time consuming as a Hubspot user, as if Hubspot can pull the correct colours for one of the Form sections and one of the sections in Email, why can't it do it for the other sections? And why is it so different across all uses of colour pickers/brand kits?    Canva is a great example of a really easy and user intuitive use of brand kits. You can create brand kits for multiple brands and wherever you are in canva you can switch between brands at anytime and all colours and fonts within that brand are available to you, so you don't have to constantly put the RGB/Hex codes of colours in ALL the time (which is what you have to do with Hubspot). This would make it much easier for marketing and non-marketing colleagues to use Hubspot, as you can easily see what colours, fonts and logos they need to use for each brand by just clicking the colours.  This would save a LOT of time and provide a much more consistent and user friendly experience.   ...read more

From the beginning of 2025 it will be necessary in Germany to send electronic invoices to our customers. Will HubSpot provide a solution for this important issue? ...read more

Currently, you have no date property that tells you today's date. This is genuinely a critical function if you are going to compete with other CRMs. How can a sales team set and keep SLAs if they can only look at the time spent in stage retroactively? Please fix it or bring in a "Today's Date" field so people can work around it using a calculated property and some basic automation i.e.   Enters deal stage > set date picker to "date of entry" Calc field = time between "Date of entry" & "Today's Date" Report = all deals with "Calc field" >7 Automation = id "calc field">7 notify salesperson and manager.   This is a huge hole in the system and is going to cost your partner's deals. A simple addition like this would unlock a lot of potential within the system. ...read more

I understand the necessity to promote premium modules of HubSpot but the entire sidebar is now full of modules that I don't use with my edition. It's too much and not very productive. There are others ways to promote your product I think. ...read more

The new beta update for Business Units is great, because you can now select from Navigation which Business Unit you are working on when in your portal. However, it gives access to all users.   There should be a way to filter or manage who can see the Business Units depending on the team or unit they actually work on: ...read more