We have the setting switched on to allow the channel to create a ticket for the original sender. However, if a customer forwards us an email it logs it under the original sender and we have to amend. I would like HubSpot to check if the forwarded email is an agent/seat assigned/team member and ignore customers who forwards their email. Here is the setting wording in Freshdesk: When an agent forwards an email from their mailbox to the helpdesk, create the ticket under the original sender. If disabled, the requester is the agent.
...その他を表示