Great minds think alike

As of 15 May 2025, when accessing the Pipelines tab in any of the objects created within the HubSpot Object Library, it is not possible to access Pipeline Rules, Automate and Tags functionality as shown in the picture below:   (Picture of the Services object's pipeline settings) However, when accessing other standard HubSpot objects like Tickets or Deals, one can access this functionality, as well as Custom Objects: (Screenshot of the Tickets object's pipeline settings) ...read more

Hello HubSpot Product Team and Community, I'd like to submit a request regarding the Prospecting Agent and its AI-generated email capabilities. At present, the emails written by the Prospecting Agent default to American English spelling. This creates two main challenges for users based in the UK (and other regions using British English): Inconsistency with local language norms For example, words such as "optimize", "personalize", and "analyze" are spelled with a "z" rather than the British "optimise", "personalise", and "analyse". This immediately signals to prospects that the email may have been generated automatically, potentially reducing the authenticity and credibility of first-touch sales communication. Manual editing overhead Users must manually reword and correct AI-generated emails before sending, which reduces the productivity benefits that Prospecting AI is designed to deliver. 💡 Proposed Solution: Add an option to configure the language style (e.g., "American English", "UK English", "Australian English") at the portal, user, or workspace level for the Prospecting Agent. Alternatively, allow users to select a default spelling convention when setting up AI writing preferences (similar to style or tone settings for content assistant tools). If anyone else would find this valuable, please upvote or comment to help raise visibility. Thank you HubSpot team for your continuous AI innovation and listening to the community! ...read more

HubSpot is now requiring all users to go through the 'select account' flow upon logging in, even if the user logging in is only a member of a single account. While this flow is great for those who are members in multiple accounts, it is redundant for users who are only members in one account. ...read more

We want to choose specific prospecting languages for each agent however it should not conflict with either user/account level language which we want in english. ...read more

While perhaps a less structural change to the platform, many professionals and veterans with CRM tools are accustomed to different layouts and the ability to customize their feed. These smaller changes allow for a better user experience, expedited information analysis, and better readability of the information. Currently, the site can only be accessed through its folder system, but what if we could have stats easily accessible on our homepage? What if we could add or change the color of the Icons and Menus?    I prefer Hubspot's capabilities over similar tools, but this small aspect could make it better.  ...read more

We have 3 email addresses connected to our Help Desk - one is default and the others are used for specific cases. However, HubSpot is showing them alphabetically when responding to a customer (i.e. every time we need to click and choose our default before ending the email). Can there be a way to choose what is the default sending address, and switch to others manually only when needed?  ...read more

Currently, when using the Global Search Function, we cannot amend the default Global Search Results Settings to display properties in the Global Search Results View columns that are relevant to the specific business, and customise views to different teams/ team members in the business.    i.e. Global Search Results for Contacts only show default columns for Name, Email, Phone number, Primary company, and job title.  Global Search Results for Companies only show default columns for Company Name, Domain, City, Region, Phone and Company Owner.  Similarly, we are locked to default properties with Deals, and all other objects.    Goal  We are able to tailor the Global Search Results settings to meet the needs of different teams/users, much like the way we already can edit the object-specific search result views with the Contact/Company/Deal search tabs. This will enable us to:  - Choose properties to display in the Global Search Results view  - Choose order of columns that display  - Change length of column.   Different teams have different needs:    Use cases Different properties/columns to display for different teams  - Service teams may find it more useful to see a customer code property/column in the Global Search Results View; while they can use the Global Search to find the correct company, they can't see on the screen they are clicking on the correct company, because we cannot bring in the <CUSTOMER CODE> company property to the results view.  - If searching companies, would be great for sales teams to see the primary contact in a column, and click directly onto this, rather than needing to click on the company record, to then search for the primary contact  - If searching tasks, would be great to see the internal task owner in a column, so you can easily see accountability.    Ability to edit length of columns  There may be several entities e.g. deals, companies, with nearly identical names, but a small variation right at the end of the deal/company name. So we can correctly read the name, we need to be able to edit the length of 1 particular column in the display screen. This means we don't have to click into the record/hover over each record, to read it. e.g. COMPANY NAME is likely to be longer than other properties, so we want the ability to make this column longer than others.    ...read more

I think this one is pretty obvious from the title, but there's a whole Orders object in the Commerce hub that's hidden away and it's not obvious at all how to access it.   I have multiple clients using the HubSpot + Shopify integration which syncs to the Orders pipeline, and they're really confused when they expect to see information in the Deals view. I can point them to the Orders section but it creates unnecessary confusion and friction, which makes it hard to adopt.   Surely this can be added to the left sidebar for easy access, no? Just pop it in, easy peasy: https://app-eu1.hubspot.com/contacts/<<HUBID>>/objects/0-123/views/all/board ...read more

If you could develop a drag-and-drop customization of the sections on the Workspace > Prospecting page, you'd have a killer page. This has been a great addition to HubSpot, and our sales team now uses it as their primary page they work from. But the ability for us to add sections, remove sections, or drag them around as a customizable "dashboard" would be ideal.  Something similar to how you customize properties in the left hand side where you check the properties then drag them around would work well.  ...read more