Currently when a subscriber clicks a link in a marketing email to manage their email preferences/subscriptions, they are presented with all subscription types checked by default. The subscription types should not be all checked by default, when a contact has not opted-in to them all. This is a very poor and confusing user experience because even though, for example, the contact filled out a form to only opt-in to one type of subscription, visually it looks like they're subscribed to multiple/all. Because of this, they may just decide to opt-out of ALL emails, whereas they might not if it accurately showed what they had opted-in to. Please change how this functionality works. I have not seen other platforms behave this way, and it really makes no sense from a subscriber's perspective.
...read more