There have been a number of different posts in the Community which are about the same core need (customizing the styling of the knowledge base), but many have been marked as "solved" or "delivered" because of options that get you part-way there. I'm consolidating those into this post so we can more easily track this need. This post should not be marked as solved or delivered until a knowledge base can be fully customized in layout and styling.
I've spoken with many customers who still want more flexibility in knowledge base styling, including:
Custom layouts for index pages and articles
More fonts and styling options to better align KB with the rest of a business's website
For those of us who are working to improve the HubSpot product, it's incredibly helpful to have example use cases from our customers, and the posts here on the Community play an important role in our prioritization process.
Giving you more flexibility in KB styling is something we'd like to do, and when we have the bandwidth to dig into this project we'll look to you all for guidance on how to best support your needs. So if customization is important to you, please add your voice to this thread!
For reference, I'm listing here the other posts which are related to this topic:
More formatting options for Service Hub knowledge base (156 upvotes as of Sept 7, 2020), by @matthew_stibbe
Knowledge base styles (68 upvotes as of Sept 7, 2020), by @radko
See all articles in a category while viewing an article (3 upvotes as of Sept 7, 2020), by @LiamW
Knowledge base editor numbered list can't be continued after importing image (12 upvotes as of Sept 7, 2020), by @zachallen
HTML editor in knowledge base? (6 upvotes as of Sept 7, 2020), by @MartinTexada
A big part of our business is people calling in to our company from our email marketing campaigns. I run email marketing campaigns with other companies and have to insert the following code after copying the HTML from the HubSpot Preview. This seems like an easy fix for HubSpot to incorproate into the CRM. <a href= tel:+PHONE NUMBER>
I would like to know who is making changes to an email before I start making my own changes ideally as soon as I open the email and give me the option to make a copy of the email which includes my changes so that I can still keep my work.
The ability to partner with our Community members for Ideas and feedback is one of my favorite parts of working in the Community. HubSpot's customers know our software better than anyone else, and having their continued input and creativity is essential.
Jenny Sowyrda,Community Program Manager
The Ideas forum is our go-to tool for gathering user feedback. It helps us with prioritization, research, and most importantly, amplifying the voice of the customer. Thank you for all your great Ideas!
Francis Ndicu,Product Manager
The Ideas Forum helps me get a finger on the pulse of customer demand. I get new Ideas on my radar, as well as find early beta users for new features. Thank you to all our HubSpot Community members for pitching in!
Stephen McMillian,Associate Product Manager
When a user shares how an idea would help their business, it’s an incredible gift and show of trust in HubSpot. Thank you to everyone for your feedback!
Hannah Roberts,Product Manager
The fuel for this sprocket-shaped rocket ship we’re all on together always has, and always will be feedback from our customers. You all helped us shape what HubSpot is today, and will help us shape where HubSpot goes tomorrow. Sincerely, thank you