Great minds think alike

My Data Protection Officer issued the current implementation of the email collection within the Chatflows. I activated the email collection feature in the chatflow and also the double optin feature in the emaill configuration and expected to send / receive double opt-ins after providing a email address within the chatflow. Well in short: That is not the case!   I contacted the support and they confirmed that there is no such implementation in place... I should manually send opt-in email or upgrade to a higher plan which also includes workflows which allow such implementation.   This is not feasible and also not well thought by HubSpot. With this implementation it is not able to use HubSpot (or this feature) aligned with GDPR compliance. This is very sad and also bad!    This is the email configuration: I am talkin about this feature. Please provide a solution for me.    ...read more

On the record page for a contact, we see their name, job title, and just below we see a row of very useful buttons: Note, Email, Call, Log, Task and Meet. This is a feature request to have the same buttons appear when we click on the preview button for a contact. I did a mockup — please see the second image below. Thank you,   Erik     ...read more

It would be very helpful to allow the Ticket view to show you tickets assigned to ME and also the Unassigned tickets at the same time.  We have a workflow where available agents take unassigned tickets to work on but they either have to look at tickets assigned to them OR unassigned, not both.  It would be really helpful to allow both options to be selected in the same view. ...read more

We have two types of customers - wholesale and retail. The wholesale customers are tagged using an integration called Wholesale Gorilla. When we utilise the shopify integration into hubspot, we end up with a whole lot of our retail customer contacts - which we don't want or need in our Hubspot CRM.   We have subsequently switched off this integration altogether. Now we have to manually enter our wholesale customer details.  What we would prefer is to re-install the integration and have it recognise the tags and only import customer contact details if they are tagged with "wholesale" tags. ...read more

Hi,   The conversation inboxes are displayed in a different order, in different places, as follows: - in settings page they are displayed in alphabetical order, while - in conversations page, as well as the mobile app, they are displayed in the order they have been created.   I made 2 new test inboxes to see what I am talking about (see the screenshot below).     So I think I think it would be logical to have them sorted alphabetically everywhere (by default).   This helps a lot because if you work with many inboxes and want a particular ordering, you could just rename them in a way that would affect the display order (e.g. using prefixes like 1-, 2- , 3- etc).   A similar issue is with the snippets too. When you create the snippets you have to option to see them ordered alphabetically but when you acces them from the email window, you see them ordered alphabetically but in a reversed way. See below:       So I would suggest that the display order should be alphabetically and in the right order, in this case too. For those who are fine or prefer the "creation date order" the dev team could add a combobox button in settings, where the user is able to select weather he want the inbox/snippets to be ordered by creation date or alphabetically.   Thx for you attention with this matter. ...read more

Hello,   We have a lot of products with a lot of images.  We have them all organized in folders on Box.com under a "Products" folder.  It would be extremely useful if I could simply upload the Products folder and all of it's contents to HubSpot by dragging the parent Products folder into HubSpot.   As I understand currently, HubSpot requires you to manually create all folders and subfolders within HubSpot and then upload each file to corresponding HubSpot folder.  This is a very crude way of uploading files and extremely ineffecient.  Please update this part of the software to modern standards. ...read more

Dear CRM Interface competent,   We need Turkish Language Interface of your CRM. Please give it to us. We need it much.   Thank you, Kind Regards, Nebih Erzorlu / Win Stones Co. ...read more

Please stop editing the gallery module and put it back the way it was until you can think through all the issues.  The recent change where you have to apply changes each time you add a single image and then go back to the breadcrumb menu to Gallery to add another is cumbersome.  My longtime request to add multiple images at one time has been ignored for years so I have no hope that will actually happen.   Also, if you make a change to the software that will require clearing my cache - yet again - please put that in the Tips bubble before I start to use it.   Unfortunately, you only accept feedback through this forum, not through customer service or I wouldn't put this up in this way.  Also, no 'Boards' selections were appropriate.  Do you want feedback?  Probably not. ...read more

Hello!    I was creating a Popup but text editor have not any option to change the size or colour of a word or sentence.     There is any option for this pourpose?   I see an advanced text editor in another parts of Hubspot so maybe it is possible to use there too.   Regards ...read more