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It would be cool to use a scheduled social media post as an automation trigger in workflows. This way you could trigger a task in Hubspot or a webhook to an external app to get others to interact with the post. It could also open up more options for scheduling of EDMs and ads  ... Mostrar más

I recently started using HubSpot for my company's social media. I do like a lot of the features, but it falls short in some areas. It is important to have the proper ratios that match the applications formatting. stories and reels are usually the 9:16 ratio and will look silly at the 4:5 ratio. People will be less likely to use Hubspot to upload stories and reels if there are these limitations.   Linkedin and Instagram allow up to at least 20 photos per post. HubSpot only allows 9. This should be updated as other posting website and applications allow for more than 9, if not all 20.   The locations for the post are amazing, but it does not specify the address. There are a lot of places with the same name, so I do not use this feature through HubSpot because I do not want to risk tagging the wrong location. ... Mostrar más

HubSpot's social publishing tool currently blocks LinkedIn GIFs over 270 frames, but LinkedIn's own platform now supports up to 500 frames or 36,152,320 pixels. This outdated limitation forces marketers to manually post GIFs directly on LinkedIn instead of scheduling through HubSpot, defeating the purpose of a centralized social management tool. The problem: HubSpot enforces a 270-frame limit for LinkedIn GIFs LinkedIn's current documentation allows 500 frames GIFs that post successfully on LinkedIn are blocked in HubSpot This creates unnecessary manual work and workflow interruptions Requested solution: Update HubSpot's LinkedIn integration to align with LinkedIn's current API specifications, allowing GIFs up to 500 frames and 36,152,320 pixels.   This update would restore the efficiency of managing all LinkedIn content through HubSpot's social composer instead of requiring platform-switching for certain assets. ... Mostrar más

A current and critical limitation with the Social Media integration for direct messages is the lack of auto-reply options, especially for Instagram. Under normal circumstances, with an organizational Instagram account auto-replies can be configured directly in the messaging tool, but once integrated with HubSpot this is no longer an option both in IG and in HubSpot.  Idea pitch: we need to be able to have more flexibility and control with Social Media direct messages. Auto-replies are the bare minimum. An integration with the Customer Agent is also needed here.  ... Mostrar más

A delete option is needed for social accounts that are expired, especially when the HubSpot user is deactivated.  It is important to remove social accounts for employees that are no longer at the company.  Currently the social accounts that are expired indicate that status and only have an option to reconnect. We use the Social tool to publish to multiple LinkedIn accounts. Over time, as employees leave the company their individual LinkedIn profiles become disconnected from HubSpot. Right now, those accounts remain listed in the Social settings area (with the LinkedIn icon and an “Expired” status), even after they are fully disconnected. This creates clutter and confusion for admins, because: We see a growing list of expired LinkedIn profiles that can no longer be used. It’s harder to quickly identify which connections are still valid for posting. These old accounts often belong to deactivated or former employees, so we don’t want them visible in the settings UI. Requested enhancement Please add a way to fully remove or archive these expired LinkedIn connections so they no longer show in the Social settings list. For example: A “Delete” or “Remove from list” action for disconnected/expired social accounts, or An “Archived / Hidden accounts” view that lets admins clean up the main list. This would make social account management much clearer, especially for teams with frequent staffing changes or many individual LinkedIn profiles connected. ... Mostrar más

I love the new option to add the Email Custom Properties. Will something like this be available for Social Media posts?  ie. we are a distributor representing mutiple manufacturers. We would love to be able to filter social posts by the manufactures mentioned in the social post. ... Mostrar más

Currently, the social agent's instructions are set to only suggest social posts for brands 30 days out. It would be helpful for content managers if it were adjusted to generate ideas 90 days out for content calendars - as many marketers plan content in quarterly batches.    Or, alternatively, it might be nice to be given the option to select the length of time you want to plan ahead. That way we can match it to our content planning flow.     ... Mostrar más

It would be extremely helpful to have a shareable link that we could use to share social post drafts to people outside of HubSpot. There are people that we want to review posts but there's no easy way to share a draft with them. I would love to see:  An option to share an individual social post draft via a link An option to share a selection of social post drafts, filtered by a date range, brand, and account.  ... Mostrar más

To be able to enable push notifications on mobile for social scheduling, similar to what Metricool offers, to allow you to go direct to instagram (for example) with your content ready, but allows you to then make final edits such as adding audio, locations, collaborations etc.  Or alternatively, the option to do this direct through the HubSpot web page. This is currently impacting our ability to post content through HubSpot ... Mostrar más