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Would be helpful to have the option to archive messages or be able to mark the posts as read/complete in the Social Media Inbox. This would help keep the Inbox organized and allow for less confusion.  ... Afficher plus

My team noticed that starting this week, Hubspot's social scheduling no longer updates in real time.   For example, when scheduling a new post, it doesn't appear in your list of scheduled posts until you refresh the page. Similarly, if you're going through a list of scheduled posts and updating them one by one (with hashtags and images, for example), those changes don't show up when you save. You have to refresh the page, and that drops you back on page 1 of the list (even if you were editing on page 3).   As you can see in the gif below, this new functionality makes it hard to edit a list of posts since you have to remember where you've left off and if a distraction occurs, you're left refreshing the page to find your place again, only to be bumped back to the beginning of the list. ... Afficher plus

Dear Team, In my social media posts the name of our products is automatically converted into a link! I don't know what to do!  Format is e.g. "lis.analytics"   Reply from Support:  As of right now anytime you write xyz.xyz it will automatically be turned into a hyperlink. As of right now there is no option to disable this. I would like to encourage you to submit an idea requesting this feature.   I would like to be able to choose if something is a link. 🙂  Thank you ... Afficher plus

We have social post content that we would like to repeat on a reoccurring schedule; it would be great if HubSpot would allow us that when drafting a social post, we could set it to repeat the post on a regular schedule; has anyone achieved this?   Thanks in advance.   Neil ... Afficher plus

Hello, has anyone solved the hubspot and social media problems? It would be great if messages such as Instagram, WhatsApp, Facebook Messenger and Google Business were answered on the same platform.   Hubspot is not taking any steps on this issue!  I found a company that has integration with hubspot I am currently using a tool called exairon, you can add all social media accounts, send bulk WP messages, and also send individual template messages. You can also give automatic answers to your customers with ai. I wish hubspot brought this solution and we could solve all problems from a single platform. I wonder if anyone else supports this issue. Because most of my customers come from social media. It's a big comedy that Hubspot still hasn't found a solution to this in 2024. Our costs are doubling because of hubspot ... Afficher plus

Can you plesae make it a feature to be able to schedule Instagram and Facebook reels and stories? I was using SproutSocial before the switch and I have to say they are better. There are definatly some lacking features in the social scheduling area.  Also, why is the option so buried to delete a post? This is possible but not convenient.  Lastly, I think an improvement on the calendar view would be amazing! I am scheduling 8 differents posts on a day and you can't preview these very easily. Even if you switch to day view, it's just not super user friendly to view scheduled posts in calendar view.    Thanks for considering! ... Afficher plus

It's great that Hubspot has a tool for us to monitor all social media mentions across various platforms.  An idea I have is to add the same options that 'X' has for the other social platforms (Instagram, LinkedIn, Facebook, etc)   For 'X', you can currently monitor mentions, reposts and keywords. It would be helpful to have those consistent across the other social platforms as well. ... Afficher plus

It would be great if the Social Hub provided the option to schedule reels to Facebook. This feature is currently available for Instagram but not for Facebook.  ... Afficher plus

On Hootsuite when posting to Facebook & LinkedIn you have the ability to edit the link preview, changing the thumnail image.   Hubspot doesn't allow this, meaning you have to remove the link preview or set in your website (sometimes you want a different image) ... Afficher plus