Great minds think alike

Post Stories through the Social Media Tool   To whom it may concern,  I work in HubSpot every day and enjoy the ease of creating and scheduling social media posts. However, one difficulty I often run into is the inability to post stories to my Instagram and Facebook accounts from the Social Media Tool.    As I am working on a desktop computer at the office, the workaround is to email myself the story I wish to post, open my email on my personal phone, download the asset, and then post it to the platform individually. As you can imagine, this takes a good amount of extra time that could be saved with the ability to do it directly in HubSpot's Social Media Tool.   Just as the Instagram Reel feature was recently added, I am hopeful this feature is soon to follow. Please take my idea into consideration during new software developments. Thank you for your time. ...read more

Hi there!   We are working with a number of clients in the insurance, retail and automotive industry. They are considering Sprout Social, but there is only one problem we encounter and that is the automation of tickets into HubSpot Service Hub.   Currently, it is done manually. However, would it be possible to consider an automation where tickets can be automatically created in Sprout Social and pushed to HubSpot if any negative sentiment or high-volume engagement is detected for a client?   Currently, you still have to jump between Sprout and HubSpot where someone needs to create a ticket in Sprout first. I have logged this with Sprout Social and they responded with: To confirm, unfortunately, Salesforce is the only integration Sprout is currently able to fully auto-flow cases for.  Pushing cases to Hubspot would continue to be manual in our platform. I'm certainly happy to put in a feature request for future platform enhancement for you, however, and will do so after this ticket closes. This will be a big win for HubSpot on the social media side.  ...read more

Hi everyone,   Our marketing team wants to create user communities and one idea was to use WhatsApp groups. It would allow us to have group conversations with our customers on certain topics and share our exclusive insights too.   The current issue: We want to include it as a paying customer benefit, which means we need to be on top of who is in the group. We have a lot of customers which could make it very time-consuming to manage. I'm told WhatsApp doesn't have an API for this, which means it's not currently possible to manage contacts via HubSpot.   We'd love it if HubSpot could integrate with WhatsApp in a way that would enable us to seamlessly manage the contacts in the groups.   In the meantime, has anyone tried something similar and how did you do it? ...read more

Content marketing  SEO SMS SMO    ...read more

I wish we could have two links in hubspot social post and choose which link auto populates the image. Also, being able to change a hyperlink/URL title to a shorter phrase or word would b a game changer! ...read more

We, at Blacknight would like it if we could post to Mastodon using Hubspot.  ...read more

It would be extremely helpful if the comment feature that is currently available in emails and landing pages could be accessable within the social tools of HubSpot. This would allow internal teammates to leave comments/feedback on social posts before they are published. ...read more

At present, the sole method of linking an Instagram account with the Social feature of HubSpot is through connection with a personal Facebook account. Unfortunately, this is not an option for the organization I am representing as we don't use Facebook.  Despite Instagram being one of our primary marketing channels, we are unable to connect our account with the current integration setup. This is very inconvient for us. Would you be able to find an optimal solution for that - it would be hugely appreciated!!! ...read more

It would be great to have social media reviews populate the HubSpot dashboard. Being able to see and respond straight from the platform, like other social media functions, would make ...read more